Amir Nosrat
Walnut Creek
Summary
Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements to align with strategic goals.
Overview
2
2
years of professional experience
Work History
Hardware SME
Vagaro
08.2022 - Current
- Improved customer satisfaction by providing efficient technical support for hardware-related issues.
- Streamlined the troubleshooting process with detailed documentation of hardware problems and resolutions.
- Created detailed reports on escalated cases to identify trends and areas for improvement.
- Reduced hardware failure rates by conducting thorough testing and troubleshooting procedures.
Tech Specialist/Trainer
Target
12.2021 - 08.2022
- Provide technical support to customers, including troubleshooting and repairing electronic devices
- Maintain a high level of knowledge of electronic products, including TVs, computers, and smartphones
- Collaborate with other departments to ensure customer needs are met
- Meet and exceed monthly performance targets, including customer satisfaction ratings and return rates.
Education
Certification In UX/UI Design -
UC Berkeley Extension
Berkeley, CA08.2023
High School Diploma -
Lincoln High School
San Francisco, CA05.2019
Skills
- Technical Problem Solving
- Wireframing and Prototype Design
- Usability and Accessibility
- UX Architecture
- User research
- Interaction design
- Figma proficiency
- JavaScript basics
- Content Strategy
- Problem Solving
- Product Knowledge
- Attention to Detail
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Hardware SME
Vagaro
08.2022 - Current
Tech Specialist/Trainer
Target
12.2021 - 08.2022
Certification In UX/UI Design -
UC Berkeley Extension
High School Diploma -
Lincoln High School
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