Amir Izadkhasti

As an IT Specialist, my main focus is to provide hands-on technical support both internally and externally. I serve as a subject matter expert on a wide range of software and hardware tools and applications, and my primary goal is to troubleshoot and solve complex technical issues for my team. I also conduct end-user training and serve as an administrator for the main applications used in the organization.

• Experience with networking gear (Firewall, switches, etc) and wireless networks.
  
• Contribute to the maintenance of the network infrastructure and services for the global enterprise.
  
• Monitoring and reporting server and storage service vulnerabilities, security risks, and performance issues. Also build and restore servers.
  
• Hardware and software installation, configuration, upgrade, and maintenance. Troubleshooting complex technical issues.
  
• Assisting with professional audio for the auditorium and equipping our webinar media studio with advanced technology including audio, green screen, and iPad teleprompter.
  
• Collaborating with colleagues to develop technical solutions for complex IT problems involving Microsoft-based software products, including Exchange, Dynamics CRM, and Office 365.
  
• Implementing process improvements to ensure the system is reliable, scalable, secure, and performs well while maintaining its integrity.
  
• Providing daily support to the IT department and other departments as required.