Hi, I’m
Amir Elliein
Coquitlam,BC
Summary
Driven Assistant Customer Service Manager with a proven track record at Hyper Star, excel in sales proficiency and customer relations, enhancing customer satisfaction significantly. Mentored team members, ensuring seamless integration and productivity, while adeptly handling customer complaints, leading to improved service standards. Skilled in cash handling and customer engagement, consistently maintain optimal staff coverage.
Overview
9
years of professional experience
Work History
Hyper Star
Assistant Customer Service Manager
04.2017 - 02.2023
Job overview
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
Bani Kids Clothing Store
Seller
10.2013 - 05.2021
Job overview
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Education
Payame Noor Tehran,Iran
Bachelor of Arts from Contemporary English Literature
06.2015
Skills
- Sales proficiency
- Cash Handling
- Customer Engagement
- Customer Relations
- Microsoft office
- Data science
- Web development
Languages
Persian
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Brainsation Data analytics Certification.
Brainsation Web development Certification.
Timeline
Assistant Customer Service Manager
Hyper Star
04.2017 - 02.2023
Seller
Bani Kids Clothing Store
10.2013 - 05.2021
Payame Noor
Bachelor of Arts from Contemporary English Literature
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