Summary
Overview
Work History
Education
Skills
Timeline
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Aminur Rab

Pickering,On

Summary

Seasoned Customer Resolution Specialist with extensive telecom industry experience. Excels in multi-channel support, complex problem-solving, and team leadership. Consistently achieves high performance metrics, including 90%+ first call resolution. Adept at navigating evolving technologies and industry dynamics while efficiently managing high-volume interactions.

Overview

18
18
years of professional experience

Work History

Field Marketing Specialist

OSL
03.2025 - Current
  • Developed and maintained strong customer relationships through regular on-site visits and consultations.
  • Prospected and generated new leads within assigned territories, consistently exceeding sales targets.
  • Conducted Bell product demonstrations and presentations tailored to client needs.
  • Negotiated pricing and contract terms to close sales while ensuring customer satisfaction

Client Relations Specialist

Rogers Communications
01.2011 - 05.2024
  • Managed daily customer and vendor interactions /orders (up to 50 per day), ensuring accurate documentation, follow-ups, and resolution of non-sales-related issues such as billing discrepancies, product inquiries, and service adjustments.
  • Provided exceptional customer service in-person, over the phone, and via digital platforms, maintaining professional and friendly communication while achieving customer satisfaction rates above 90%
  • Handled a wide range of administrative responsibilities, including processing customer forms, managing account records, coordinating correspondence, and ensuring compliance with company procedures.
  • Performed scheduling and floor support functions, assisting team members with workflow coverage, inquiries, and procedural updates to maintain smooth day-to-day operations.
  • Supported financial processes such as data entry, balancing records, and preparing reports, ensuring accuracy and timeliness in daily transactions.
  • Assisted with product/service troubleshooting and coordination between departments, demonstrating resourcefulness and attention to detail in resolving issues efficiently.
  • Adapted quickly to evolving policies and technologies, maintaining proficiency in MS Office, Salesforce, CRM systems, and digital communication tools to support store-level administrative needs.
  • Consistently recognized for organizational skills, resilience, and the ability to maintain a clean, orderly, and professional work environment.

Retention Specialist

Bell TV
11.2007 - 12.2010
  • Specialized in providing exceptional customer service for satellite TV offerings, demonstrating in-depth product knowledge and problem-solving skills while consistently meeting and exceeding performance metrics in a fast-paced environment.
  • Recognized with the prestigious Eclipse Award for Excellence, acknowledging outstanding customer service, innovative problem resolution, and consistent top-tier performance in customer satisfaction and retention.

Education

Advance Marketing And Business Administration -

Centennial College
Toronto, ON
12.2006

High School Diploma -

Stephen Leacock Collegiate Institute
Toronto, ON
12.2001

Skills

  • Communication Excellence
  • Leadership & Mentorship
  • Analytical Problem Solving (attention to details)
  • Technical Proficiency (MS Office, Salesforce, CRM)
  • Resilience and Resourcefulness

Timeline

Field Marketing Specialist

OSL
03.2025 - Current

Client Relations Specialist

Rogers Communications
01.2011 - 05.2024

Retention Specialist

Bell TV
11.2007 - 12.2010

Advance Marketing And Business Administration -

Centennial College

High School Diploma -

Stephen Leacock Collegiate Institute

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Aminur Rab