Aminul Islam
OPERATIONS MANAGER
Athabasca,Alberta
Summary
Seeking a career opportunity within an esteemed organization to leverage skills and abilities for the benefit of both the company and its clients. Committed to delivering exceptional results and contributing to team success while fostering personal and professional growth. This alignment of goals enhances organizational effectiveness and promotes continuous learning and development in a dynamic environment. Embracing challenges and striving for excellence to drive impactful contributions to the firm's mission.
Overview
18
18
years of professional experience
4
4
Languages
Work History
OPERATIONS MANAGER
RAMALINGAM GROUP, BOSTON PIZZA
Saskatoon, Saskatchewan
08.2025 - Current
- Oversee day-to-day operations across five restaurants units.
- Ensure adherence to brand standards, food quality, safety, cleanliness, and service excellence.
- Conduct regular visits to restaurants to monitor operations and provide support to management teams.
- Manage budgets, forecasts, and Profit & Loss (P&L) statements for each location.
- Monitor sales performance, implement strategies to maximize revenue and profitability.
- Recruit, train, mentor, and support restaurant general managers and their teams.
- Foster a positive, motivated, and accountable workplace culture.
- Customer Service & Quality Assurance
- Ensure compliance with all food safety, health, and workplace safety regulations.
- Stay informed of local regulatory requirements and implement changes when necessary.
- Support new restaurant openings, including hiring, training, and operational setup.
- Monitor industry trends, competitor activities, and customer demands to drive innovation.
- Identify opportunities to improve processes, systems, and overall operational efficiency.
CORPORATE KITCHEN MANAGER
RAMALINGAM GROUP, BOSTON PIZZA
08.2024 - 07.2025
- Supervise kitchen operations across all 9 restaurant locations to ensure consistency in food quality, service standards, and compliance with safety regulations.
- Conduct regular site visits to assess kitchen performance, cleanliness, and team efficiency.
- Hire, train, and mentor kitchen managers and Supervisors at each location.
- Provide leadership, set performance expectations, and ensure accountability for each unit’s kitchen team.
- Develop succession planning and leadership pipelines across locations.
- Ensure that recipes, portioning, and plating standards are consistent across all units.
- Work with Brands to roll out seasonal or promotional menus.
- Conduct quality control checks and tasting audits regularly.
- Oversee inventory controls and ordering processes across all kitchens to prevent waste and stock-outs.
- Monitor inventory reports to detect inefficiencies.
- Manage food and labor costs for all kitchens to meet profitability targets.
- Analyze financial reports from each restaurant and identify opportunities to improve margins.
- Implement cost-saving initiatives without compromising quality.
- Ensure all locations adhere to local health department regulations and corporate food safety protocols.
- Conduct regular audits and support teams in preparing for inspections.
- Train staff in proper hygiene, food handling, and sanitation practices.
- Act as the communication bridge between corporate leadership and individual restaurant kitchen teams.
- Implement company-wide initiatives, training programs, and culinary updates.
- Host regular meetings with unit kitchen leaders to align on goals, challenges, and priorities.
- Identify trends, customer feedback, and operational data to drive continuous improvement.
- Pilot new kitchen equipment, processes, or technology across select locations before broader rollout.
- Foster a culture of innovation and excellence in culinary execution.
KITCHEN MANAGER
BOSTON PIZZA
Athabasca, Alberta
10.2023 - 07.2024
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Checked and tested foods to verify quality and temperature.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
ASSISTANT MANAGER IN-ROOM DINING
ROYAL SARAY RESORT-MANAGED BY ACCOR
01.2023 - 09.2023
- Reporting to the F&B Manager with the responsibilities of -
- Oversee daily operations of department. Hire, train, and on-board employees.
- Control Payroll of the department.
- Execute cost control measures to maintain departmental P&L margins.
- Create a cordial relationship with the supporting departments to create a great work environment.
- Closely monitor food control and quality with the culinary team to maintain the standards.
- Train and execute HACCP standards with the team to create a safe work place for staff and guest.
- Maintain proper communication with the external vendors to maintain that the departmental needs are met without any glitches.
- Involved in maintaining departmental beverage par and menu update and in charge for the Divisional Master Wine List maintenance from procuring to menu creation.
PERSONAL ASSISTANT TO THE PRESIDENT OF THE COMPANY
FAHAD ALBINALI GROUP
08.2020 - 11.2022
- Company Overview: (Company based in Saudi Arabia)
- Acting as a first point of contact, dealing with correspondence and phone calls.
- Managing diaries and organizing meetings and appointments.
- Organizing events and conferences.
- Booking and arranging travel, transport and accommodation.
- Reminding the President of important tasks and deadlines.
- Typing, compiling and preparing reports, presentations and correspondence.
- Taking care of personal shopping & following up with the brands.
- Liaising with staff, suppliers and clients.
- Collating and filing expenses.
- Conducting research on behalf of the President.
- Organizing the President’s personal commitments including travel.
ASSISTANT MANAGER IN ROOM DINING
FOUR SEASONS HOTEL BAHRAIN BAY
05.2015 - 07.2020
- Company Overview: (PRE-OPENING)
- Promoted on January 2018
- Position being made redundant during pandemic
IN-CHARGE OF IN ROOM DINING
SHERATON HOTEL
11.2013 - 04.2015
- Joined the organization as Outlet Supervisor and promoted to In Room Dining Supervisor within a year, directly reporting to Assistant Food and Beverage Director. Was complete in-charge of IRD and Pool area.
- Hired and trained staff for the department. Maintain the departmental standards by continual staff training and quality check. Maintained a very high guest satisfaction index within the department.
RESTAURANT & BARS SUPERVISOR
SOHAR BEACH BY SWISS BEL-HOTEL
03.2011 - 05.2012
WAITER
HILTON ABU DHABI
10.2008 - 08.2010
WAITER
MOVENPICK RESORT AL NAWRAS
09.2007 - 10.2008
Education
GED -
ALBERTA EDUCATION
Alberta01.2024
SECONDARY SCHOOL CERTIFICATE -
DURGAPUR HIGH SCHOOL
Bangladesh01.2002
Skills
Operations management
Problem-solving
Customer service
MS office
Team leadership
Operational efficiency
Decision-making
Planning and implementation
Performance management
ADDITIONAL QULIFICATION
- In depth knowledge of hotel POS (Micros) and PMS (Opera)
- WSET Level 2 certified with distinction
- Advanced knowledge in MS OFFICE
- HACCP-food safety level 3 certified
- Completed STEPS (Leadership Training)
- Strong knowledge of restaurant operations, financial management, and customer service.
- Demonstrated leadership ability with experience managing multiple teams.
- Strong analytical and problem-solving skills.
- Excellent communication, organizational, and interpersonal skills.
- Ability to work in a fast-paced, hands-on environment.
- Proficiency in MS Office and POS systems.
- Flexibility to travel frequently between restaurant locations.
Interests
Cricket, Fishing, Travel
Timeline
OPERATIONS MANAGER
RAMALINGAM GROUP, BOSTON PIZZA
08.2025 - Current
CORPORATE KITCHEN MANAGER
RAMALINGAM GROUP, BOSTON PIZZA
08.2024 - 07.2025
KITCHEN MANAGER
BOSTON PIZZA
10.2023 - 07.2024
ASSISTANT MANAGER IN-ROOM DINING
ROYAL SARAY RESORT-MANAGED BY ACCOR
01.2023 - 09.2023
PERSONAL ASSISTANT TO THE PRESIDENT OF THE COMPANY
FAHAD ALBINALI GROUP
08.2020 - 11.2022
ASSISTANT MANAGER IN ROOM DINING
FOUR SEASONS HOTEL BAHRAIN BAY
05.2015 - 07.2020
IN-CHARGE OF IN ROOM DINING
SHERATON HOTEL
11.2013 - 04.2015
RESTAURANT & BARS SUPERVISOR
SOHAR BEACH BY SWISS BEL-HOTEL
03.2011 - 05.2012
WAITER
HILTON ABU DHABI
10.2008 - 08.2010
WAITER
MOVENPICK RESORT AL NAWRAS
09.2007 - 10.2008
GED -
ALBERTA EDUCATION
SECONDARY SCHOOL CERTIFICATE -
DURGAPUR HIGH SCHOOL