Amin Nadir Noorali
Ajax,ON
Summary
Experienced with network infrastructure management, including monitoring and troubleshooting. Utilizes technical expertise to ensure network stability and performance. Knowledge of incident management and team coordination.
Network operations professional with strong background in managing and optimizing network infrastructure. Skilled in network design, troubleshooting, and implementing security protocols. Focused on team collaboration and delivering consistent results. Known for adaptability and ensuring reliable network performance in dynamic environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Network Operations Lead
SE Health
02.2022 - Current
- Designed and implemented Azure cloud solutions to optimize resource allocation and performance.
- Automated deployment processes using Azure DevOps, enhancing operational efficiency and reliability.
- Configured and managed Azure Active Directory for secure user authentication and access control.
- Developed comprehensive documentation for cloud infrastructure, facilitating knowledge transfer and team training.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Collaborated with cross-functional teams to deploy applications on Azure infrastructure.
- Developed automation scripts using PowerShell and Azure CLI for resource management.
- Assisted clients in selecting optimal virtual machine configurations based on specific workload requirements.
- Administered Office 365 environments, ensuring optimal performance and user experience.
- Collaborated with IT teams to integrate Office 365 applications into existing infrastructure seamlessly.
- Monitored system performance through Azure Monitor, identifying issues and ensuring system uptime.
Senior Service Desk Analyst
Northwestel
08.2019 - 02.2022
- Led service desk team in resolving complex technical issues and enhancing customer satisfaction.
- Mentored junior analysts, fostering skill development and improving overall team performance.
- Developed and implemented streamlined ticketing processes, increasing efficiency in issue resolution.
- Collaborated with cross-functional teams to identify recurring problems and drive long-term solutions.
- Planning, configuration, and administration of Layer 2/3 switches and routers in an ISP environment. Includes the provisioning of customer IP services as well as the RMM of these networks.
- Installed, configured, and setup PCs in all stores for optimal operation and reporting.
- Assists in the development of standard procedures for the operation and maintenance of the IP network and IP services and maintains documentation associated with these services.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured hardware, devices, and software to set up work stations for employees.
Administrative Service Technician
G1 Broadband
09.2018 - 07.2019
- Diagnosed and repaired equipment malfunctions to ensure optimal performance and customer satisfaction.
- Conducted regular maintenance checks, identifying potential issues before they escalated into major problems.
- Providing information to other departments and external organizations Install electromechanical, analog and digital trucking systems, circuits and equipment in telecommunications central offices and switching centers
- Operate master consoles to monitor the performance of computer systems and networks to co-ordinate access and use of computer networks.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
- Optimized service delivery times, implementing efficient routing and scheduling strategies.
Service Client Specialist / Coaching Team Member
Rogers Communications
02.2016 - 08.2018
- Facilitated client onboarding processes, ensuring seamless integration into services offered.
- Managed client inquiries and resolved issues efficiently, enhancing overall satisfaction.
- Partner with operational manager and service advisors to fulfill client requests and resolve service-related issues and inquiries for promotions.
- Delegated daily tasks to team members to optimize group productivity.
- Analyzed client feedback and implemented changes to improve service quality and retention rates.
- Acted as liaison between company''s technical staff and clients by translating complex product/service specifications into easily digestible formats for non-expert audiences to comprehend during sales pitches or consultation sessions held thereof via proa
- Conducted case management activities and services with multidisciplinary team.
Senior Technical Support Consultant
AT&T American Transtech
11.2014 - 01.2016
- Troubleshooting system and network problems and diagnosing solving hardware or software faults.
- U-Verse testing and evaluating new diagrams and written instructions to repair a fault or set up a system
- Evaluate and install computer hardware, networking software, operating system software and software application
- Manage risks to technology operations by establishing recovery, business continuity and other incident management plans
- Backed up data each evening, helping alleviate lost information following malware incident.
- Supported human resources, controlling resume flow within applicant tracking system
Education
Certified Telecommunications Network Specialist
TCO CTNS Certification
Toronto, ON01-2015
Bachelor of Arts - Digital Communications And Media
University of Windsor
Windsor, ON10-2014
Skills
- Wireless network management
- Routing protocols
- Firewall administration
- Incident management
- Network security
- VoIP systems
- ITIL framework
- Scripting languages
- Switching technologies
- Network automation
- IPv6 implementation
- LAN and WAN optimization
- FSLogix
- LAN/WAN, Cloud computing (Barracuda Cloud,Office 365,Windows servers)
- Operating systems configuration including IOS, and Android (2 years), FTTN, FTTP, IPCO, PCI (3 years)
- RAID Configurations
- Load balancing
- Spam Filters
Accomplishments
- Supervised team of 12 staff members.
Languages
English
Full Professional
Certification
- CCIE - Cisco Certified Internetwork Expert
Timeline
Network Operations Lead
SE Health
02.2022 - Current
Senior Service Desk Analyst
Northwestel
08.2019 - 02.2022
Administrative Service Technician
G1 Broadband
09.2018 - 07.2019
Service Client Specialist / Coaching Team Member
Rogers Communications
02.2016 - 08.2018
Senior Technical Support Consultant
AT&T American Transtech
11.2014 - 01.2016
Certified Telecommunications Network Specialist
TCO CTNS Certification
Bachelor of Arts - Digital Communications And Media
University of Windsor
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