Amine Touimi
Winnipeg,MB
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Due to the formation im getting i learned how to observe, deter and report ,how to be professional , how to treat all deferent type of people , crowd control while respecting the law, writing notes and reports , access and traffic control .
Overview
5
5
years of professional experience
1
1
Certification
Work History
Loss Prevention Officer
Canadian Tires
04.2023 - Current
- Trained how to use force when necessary , when to arrest and how to handcuffs
- Conducted daily store walk-throughs to identify potential security risks.
- Observed video surveillance systems for prompt emergency response.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Completed incident reports and activity logs for accurate, current records.
- Trained personnel on security best practices, protocols and procedures.
- Skilled at working independently and collaboratively in a team environment.
Security Office Center Officer
GardaWorld Security
03.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
Security Guard
Carrefour Market
07.2021 - 11.2022
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Addressed customer account discrepancies and concerns.
- Attended telephone skills and program information training sessions to boost aptitude.
- Maintained user account data by initiating account access and establishing in database.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Boosted customer service satisfaction ratings through consistent quality control.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Responded quickly to emergency situations to assess and deflect issues.
- Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
- Completed full building and grounds patrols to spot and investigate concerns.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
Call Center Agent
Teleperformance
01.2019 - 04.2020
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Maintained and managed customer files and databases.
- Addressed customer account discrepancies and concerns.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
Education
First Aid Training -
Saint John Ambulance
Winnipeg09.2023
High School Diploma -
Moulay Youssef
Morocco 07.2021
Skills
- First Aid Basic Training
- Bag Screenings
- Proper way to use handcuffs
- English Fluency
- Monitoring
- Control Crowd
- Keen Observer
- Safety and Security
- Dispatching
- Safety Violations
- Arresting Individuals
Certification
- Security guard License .
- Trainer : Syed Rehan Jafri(Zenith training center )
- Certified -First aid training - 9/2023
weight lifting
I regularly workout to stay healthy while enhancing your quality of life and improve your ability to do everyday activities .
Timeline
Loss Prevention Officer
Canadian Tires
04.2023 - Current
Security Office Center Officer
GardaWorld Security
03.2023 - Current
Security Guard
Carrefour Market
07.2021 - 11.2022
Call Center Agent
Teleperformance
01.2019 - 04.2020
First Aid Training -
Saint John Ambulance
High School Diploma -
Moulay Youssef
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