Amine Lazreg

Responsible for clients within the Mining sub-sector (Manufacturing). My main responsibilities include:

Business Development:

• Cultivated strong client relationships to enhance satisfaction and loyalty.
• Expanded industry presence by acquiring two new logos.
• Identified and managed business opportunities from inception to completion.
• Handled calls for tenders, including RFPs and RFIs.
• Collaborated with consulting practices to deliver comprehensive solutions to clients.
• Increased main account revenue by 90% over three years.
• Doubled revenue from a mid-sized account through strategic initiatives.

Mandate management :

• Managed realization of agreements with clients valued at $20M annually, overseeing 100+ FTEs including four Delivery Directors and approximately 15 PMs.
• Orchestrated contractual negotiations involving delivery, technology teams, and support functions including legal and HR.
• Traveled to Australia for five months to finalize a global deal and ensure adherence to delivery standards.
• Ensured quality of services delivered to clients while meeting SLAs and contractual obligations.
• Managed financial aspects of mandates, including budget oversight, forecasts, and account receivables.
• Acted as escalation point for client issues, facilitating quick resolutions.
• Led governance calls with clients to align on progress and expectations.
• Prepared and presented KPIs and account health assessments to internal executives.

Resource Management :

• Led a team of 15 professionals, enhancing skills and expertise to align with client needs and market trends.
• Managed annual evaluation processes to assess performance and development opportunities.
• Collaborated with HRBP on various HR cases.
• Partnered with Workforce Management and Talent Acquisition teams for local and international recruitment efforts.
• Developed high-performing teams through mentorship, guidance, and professional growth opportunities.

• Led the the daily Applicative IT operations for our client, Canada’s largest Marketing firm. CGI was awarded a full IT managed services for this client,from Infrastructure to Application support and development (L1,L2 and L3). I was responsible for supporting and developing end-to-end services on the applicative side (L2, L3, projects and consulting services) . Some of the teams that were under my responsibility included, CRM & Sales teams, BI and Data Analatics, Billing, Client and Customer Portals applications. My main responsibilities included:
• Coordinate daily activities to ensure service delivery in accordance with the agreement;
• Manage the annual budget;
• Managing capacity and capabilities for application towers (development and support) under my wing;
• Review and approve project plans and related budgets;
• Monitor project progress and ensure corrective action plans are implemented for any deviations from the initial plan;
• Monitor ongoing service performance, including service levels, and take action to correct any service delivery discrepancies;
• Interface with appropriate client teams and/or appropriate partners/CGI to ensure incident resolution and service restoration; escalate as needed;
• Implement problem management, change management, and root cause analysis, as applicable;
• Keep client and internal executives informed during incidents;
• Take action to correct situations when service delivery discrepancies occur;

• Responsabilities :
• Ensure the delivery of a new CRM ecosystem:
• Develop a new sales tool that would integrate with Salesforce and Zuora;
• Ensure data migration from the old Siebel CRM to the new ecosystem;
• Ensure the team is on track with the schedule;
• Facilitate ceremonies (Stand-up meetings, grooming, demos, and walkthroughs);
• Use the Atlassian productivity suite to group document, track and report on product progress ;
• Project management through (Planning, Dev, QA, UAT, Prod);
• Responsible for regular status reports and maintaining the risk register.

• Responsabilities :
• Facilitate the Scrum team for the delivery of priority features from the backlog;
• Set up the collaboration room (Post-its, Charts, Standards);
• Coach the organization using agile principles to develop an understanding of challenges and offer value to the organization;
• Successfully lead a team of designers and educational developers to design and develop 2 leadership training seminars and a 11-week leadership program;
• Successfully lead a team of developers to build and implement a Learning Management System (LMS);
• Processes and tools that encourage continuous improvement;
• Ensure the team is on track with the schedule;
• Lead Scrum ceremonies (Stand-up meetings, planning, grooming, demos, and walkthroughs);
• Use the Atlassian productivity suite to group document, track and report on product progress;
• Project management through all cycles;
• Responsible for regular status reports and maintaining the risk register;

• Responsabilities :
• Responsible for establishing a PMO for a placement agency;
• Define organizational needs / needs assessment;
• Map current business processes through interviews and meetings;
• Participate in learning sessions with the founder and employees;
• Develop business processes and standardized worksheets;
• Document best practices and standards to follow;
• Propose solutions and action plans for inefficient processes based on return on investment.

• Responsible for leading a team composed of an architect, developers, and a UX designer to create a sharing and collaboration platform for entrepreneurs. Responsibilities:
• Develop and implement a team building plan;
• Lead Scrum meetings: Stand-up, planning, grooming, walkthrough;
• Use the Jira / Atlassian productivity suite;
• Responsible for regular status reports and maintaining the risk register, including issue escalation and resolution;
• Help the team increase productivity (velocity) by removing all obstacles preventing progress.

• Responsible for recruiting a management team for the opening of an office in a new market and startup operations in the city of Boston, USA. Responsibilities:
• Plan activities and ensure the execution of tasks related to training, sales, marketing, stakeholder management, and budget;
• Recruit, lead, and evaluate a management team;
• Develop and implement a mentoring program for 11 directors;
• Prepare status reports for communication with stakeholders;
• Define, implement, and review organizational strategies with the management team;
• Chapter, finished first in terms of business sales (46 new accounts, 2nd highest financial growth nationwide).