Amine Akl
Brampton,ON
Summary
Bilingual insurance representative with extensive experience managing high caseloads and delivering exceptional client support. Recognized for strong organizational skills, adaptability, and a proactive approach to planning and problem-solving. Solid background in high-level administrative tasks, data analysis, and operational support demonstrates my meticulous attention to detail and efficiency in high-pressure situations. Committed to maintaining a calm demeanor while ensuring client needs are met with professionalism and care, consistently fostering positive relationships and trust.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Bilingual Insurance Representative
First National Financial LP
Toronto, ON
01.2021 - Current
- Contact clients and provide excellent customer service by phone and email and help them proceed with their insurance claim as per our company policy in French or English.
- Use internal software to update client's profile and make any important changes.
- Worked closely with the collections department to add or remove clients from Force Placed Insurance.
- Created automated excel sheets to facilitate charging premiums to client's account and other admin tasks.
- Review if loans are in good standing or arrears before processing refunds and negotiate with clients regarding premium refund eligibility.
- Worked closely with the accounting team (claim funds processing and issuing cheques to clients and third party companies)
- Prepared insurance claim forms, legal contracts and other related documents for clients in French and English.
- Trained new recruits on claim procedures as well as calling clients to provide exceptional customer service and reviewed their work for completeness.
- Worked closely with CHUBB and investigated claims by analyzing claim documentation for accuracy, identifying discrepancies and facilitating timely resolutions.
- Review thousands of loans by generating internal data exported in excel format on a weekly basis to update master spreadsheet by using formulas
Retail Buyer for Sports and Lifestyle
Ali Abdulwahab Al Mutawa
Kuwait City, Kuwait
08.2018 - 10.2020
- Manage, prepare and place orders on Trassix for the seasonal buys (SP, SU, FA and HO) for the following Nike categories: Jordan, Basketball and Training.
- Manage seasonal wardrobes for the above categories and work closely with virtual merchandisers to maximize store sales.
- Maintain healthy margins for the business by buying the right range of products and analyzing past and present sale patterns (prepare weekly reports to anticipate consumer trend).
- Work closely with supply chain to ensure shipments are delivered on time (Marketing launch dates) and communicate on the same to store managers.
- Manage stock receiving, closing and transfers for 9 Nike Stores to achieve an increase in sales while maintaining correct SKU count in the respective stores.
- Introduce exclusive and non exclusive brands to the business (Skinners and Yonnex in INTERSPORT Kuwait).
- Manage and prepare advance payments as well as follow up with the vendors on the transactions.
Order Desk Clerk/ Purchasing Assistant (Procurement Department)
Microserve
Vancouver, BC
02.2017 - 08.2017
- Greeted & assisted customers with order processing activities and provided price quotes to clients on various IT products.
- Coordinated, collected and followed up on order history, order status, customer feedback to provide efficient & accurate outcome.
- Handled vendor communications and managed payment transactions and financial statements for clients and vendors (Storage Charges).
- Managed and monitored warehouse stocks.
Education
Bachelor Of Arts And Science - Economics
Simon Fraser University
Burnaby, British Columbia12.2016
Skills
- Microsoft Excel
- Oracle (JD Edwards) for Retail Operations
- Connect Wise Business and Sell Software
- IBM COGNOS Analytics for Retail
- Data analysis
- Insurance claims review
- Customer service
- Claims investigation
- Time management
- Sales analysis
Certification
First Aid Level 2 (OFA level 2)
Exercising Leadership: Foundational Principles HarvardX Certificate | edX
Timeline
Bilingual Insurance Representative
First National Financial LP
01.2021 - Current
Retail Buyer for Sports and Lifestyle
Ali Abdulwahab Al Mutawa
08.2018 - 10.2020
Order Desk Clerk/ Purchasing Assistant (Procurement Department)
Microserve
02.2017 - 08.2017
Bachelor Of Arts And Science - Economics
Simon Fraser University
References
References available upon request.