Amine Akl
Toronto,ON
Summary
Experienced Claim Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Bilingual Claim Rep (French and English)
First National Financial LP
1 2021 - Current
- Contact clients and provided excellent customer service by phone, email and mail to help them proceed with their insurance claim as per our company policy in French or English (received very positive feedback from clients on Google reviews).
- Use internal software to update client's profile regarding insurance requirements.
- Worked closely with the legal department to add or remove clients from Force Placed Insurance.
- Created an automated excel sheet to facilitate charging premiums to client's account for Force Placed Insurance
- Review if loans are in good standing or arrears before processing refunds.
- Worked closely with the accounting team regarding claim funds
- Prepared insurance claim forms, legal contracts and other related documents for clients.
- Trained new recruits on claim procedures and reviewed their work for completeness.
Retail Buyer for Sports and Lifestyle
Ali Abdulwahab Al Mutawa
8 2018 - 10.2020
- Manage, prepare and place orders on Trassix for the seasonal buys (SP, SU, FA and HO) for the following Nike categories: Jordan, Basketball and Training
- Manage seasonal wardrobes for the above categories and work closely with virtual merchandisers to maximize store sales
- Maintain healthy margins for the business by buying the right range of products and analyzing past and present sale patterns (prepare weekly reports to anticipate consumer trend)
- Work closely with supply chain to ensure shipments are delivered on time (Marketing launch dates) and communicate on the same to store managers
- Manage stock receiving, closing and transfers for 9 Nike Stores to achieve an increase in sales while maintaining correct SKU count in the respective stores
- Introduce exclusive and non exclusive brands to the business (Skinners and Yonnex in INTERSPORT Kuwait)
- Manage and prepare advance payments as well as follow up with the vendors on the transactions.
Order Desk Clerk/ Purchasing Assistant (Procurement Department)
Microserve
02.2017 - 08.2017
- Greeted & assisted customers with order processing activities and provided price quotes to clients on various IT products
- Coordinated, collected and followed up on order history, order status, customer feedback to provide efficient & accurate outcome
- Handled vendor communications and managed payment transactions and financial statements for clients and vendors (Storage Charges)
- Managed and monitored warehouse stocks.
Education
Bachelor of Arts - Economics
Simon Fraser University
Burnaby, British Columbia 05.2013 - 05.2016
Skills
Microsoft Excel
Oracle (JD Edwards) for Retail Operations
Connect Wise (CW) Business and Sell Software
IBM COGNOS Analytics for Retail
Intro
My experience in high-level administrative and operational support has given me a reputation for having great attention to details and being efficient while remaining calm and calibrated in high-stress environments. My goal is to be part of a successful organization that offers career growth and development.
Certification
First Aid Level 2 (OFA level 2)
References
References available upon request.
Timeline
Exercising Leadership: Foundational Principles HarvardX Certificate | edX
06-2021
First Aid Level 2 (OFA level 2)
08-2017
Order Desk Clerk/ Purchasing Assistant (Procurement Department)
Microserve
02.2017 - 08.2017
Bachelor of Arts - Economics
Simon Fraser University
05.2013 - 05.2016
Bilingual Claim Rep (French and English)
First National Financial LP
1 2021 - Current
Retail Buyer for Sports and Lifestyle
Ali Abdulwahab Al Mutawa
8 2018 - 10.2020