Summary
Overview
Work History
Education
Skills
Languages
Timeline
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AMINAT (TITI) YUNUS

TORONTO,CANADA

Summary

Results-driven and versatile professional with a strong work ethic, seeking a challenging role that utilizes my diverse skills and experience to drive success. I am excited to bring my enthusiasm, energy, and expertise to a new role and contribute to a forward-thinking organization.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Airbnb
03.2023 - 01.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

RETAIL ASSOCIATE MANAGER

La Senza
02.2023 - 02.2024
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations
  • Increased sales through effective upselling techniques and in-depth product knowledge
  • Assisted in inventory management by accurately tracking stock levels and reordering merchandise as needed
  • Streamlined store operations by organizing displays, maintaining cleanliness, and implementing efficient processes
  • Resolved customer issues promptly, fostering positive relationships and ensuring repeat business

CHEF/BARTENDER/SERVER

Monarch Restaurant And Lounge
02.2022 - 09.2023
  • Streamlined kitchen operations for increased efficiency through effective staff management and delegation
  • Mentored junior chefs in culinary techniques, fostering a collaborative and learning-focused work environment
  • Maintained clean and organized workspace, ensuring compliance with health and safety regulations
  • Contributed to positive work environment through effective teamwork and communication with colleagues
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation

SUPPORT WORKER

Brightscape Endeavours
05.2020 - 11.2021
  • Enhanced quality care for clients by providing personalized support and assistance with daily living activities
  • Established trusting relationships with clients and their families through empathetic communication and active listening
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals
  • Assisted clients with daily living needs to maintain self-esteem and general wellness

ASSISTANT FOOD SUPERVISOR

Rotary Villas
02.2018 - 03.2020

CASHIER

Royal Canadian Superstore
11.2016 - 02.2018
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions
  • Streamlined checkout process for increased efficiency and reduced waiting times
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses

Education

CERTIFICATE IN INTERACTIVE MEDIA ARTS -

Assiniboine Community College
Brandon, MB
06.2018

BACHELOR OF SCIENCE - POLITICAL SCIENCE

National Open University
05.2015

Skills

  • Multitasking
  • Regulatory knowledge
  • Organizational Leadership
  • Marketing and sales
  • Customer service
  • Crisis Management
  • Leadership
  • Communication
  • Team work
  • Technology proficiency

Languages

English
Full Professional

Timeline

Customer Service Representative

Airbnb
03.2023 - 01.2025

RETAIL ASSOCIATE MANAGER

La Senza
02.2023 - 02.2024

CHEF/BARTENDER/SERVER

Monarch Restaurant And Lounge
02.2022 - 09.2023

SUPPORT WORKER

Brightscape Endeavours
05.2020 - 11.2021

ASSISTANT FOOD SUPERVISOR

Rotary Villas
02.2018 - 03.2020

CASHIER

Royal Canadian Superstore
11.2016 - 02.2018

BACHELOR OF SCIENCE - POLITICAL SCIENCE

National Open University

CERTIFICATE IN INTERACTIVE MEDIA ARTS -

Assiniboine Community College
AMINAT (TITI) YUNUS