Results-driven and versatile professional with a strong work ethic, seeking a challenging role that utilizes my diverse skills and experience to drive success. I am excited to bring my enthusiasm, energy, and expertise to a new role and contribute to a forward-thinking organization.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Airbnb
03.2023 - 01.2025
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
RETAIL ASSOCIATE MANAGER
La Senza
02.2023 - 02.2024
Enhanced customer satisfaction by providing personalized assistance and product recommendations
Increased sales through effective upselling techniques and in-depth product knowledge
Assisted in inventory management by accurately tracking stock levels and reordering merchandise as needed
Streamlined store operations by organizing displays, maintaining cleanliness, and implementing efficient processes
Resolved customer issues promptly, fostering positive relationships and ensuring repeat business
CHEF/BARTENDER/SERVER
Monarch Restaurant And Lounge
02.2022 - 09.2023
Streamlined kitchen operations for increased efficiency through effective staff management and delegation
Mentored junior chefs in culinary techniques, fostering a collaborative and learning-focused work environment
Maintained clean and organized workspace, ensuring compliance with health and safety regulations
Contributed to positive work environment through effective teamwork and communication with colleagues
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation
SUPPORT WORKER
Brightscape Endeavours
05.2020 - 11.2021
Enhanced quality care for clients by providing personalized support and assistance with daily living activities
Established trusting relationships with clients and their families through empathetic communication and active listening
Promoted independence among clients through skill-building exercises and goal-setting initiatives
Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals
Assisted clients with daily living needs to maintain self-esteem and general wellness
ASSISTANT FOOD SUPERVISOR
Rotary Villas
02.2018 - 03.2020
CASHIER
Royal Canadian Superstore
11.2016 - 02.2018
Enhanced customer satisfaction by providing efficient and accurate cash transactions
Streamlined checkout process for increased efficiency and reduced waiting times
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
Handled multiple payment methods securely, minimizing discrepancies and potential losses