AMINATA TANGARA
Halifax,Canada
Summary
Focused, reliable and friendly Bachelor of Commerce student, majoring in General business studies with basic academic knowledge of accounting practices and procedures in addition to experience delivering excellent customer service. A strong communicator who builds rapport and relationships with others based on honesty and integrity. Strives for excellence in all work, prioritizing well and using time efficiently to meet deadlines and exceed expectations. Interested in applying knowledge and skills to help business do better.
Overview
7
7
years of professional experience
Work History
Volunteer
Umah Majib
02.2023 - 06.2024
- Verified parcels on each shift with list of recipients, paying close attention to detail and ensuring accuracy of all deliveries
- Assist people with disability
- Maintained clean, neat, and operational facilities to serve program needs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Dispute Agent
President choice Financial
06.2022 - 01.2024
- Tiers1 Agent
- Solve transaction issue
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Sales Associate / Cashier
Victoria Secret
11.2021 - 05.2023
- Maintained and restocked inventory on the floor, ensuring attractiveness and organization of products according to appropriate sizing and style
- Communicated with customers to identify needs, making item suggestions, offering feedback, upselling products, and delivering excellent customer service
- Guaranteed loss prevention by following all store procedures such as 'head's up' protocol and counting stock
- Resolved customer issues by communicating in a friendly way and answering questions with promptness and professionalism
- Accurately processed each transaction, including payments, refunds and voided transactions, balancing till after each shift, ensuring accuracy that eliminated errors and losses to company.
Customer Service Representative
Malitel
09.2018 - 09.2019
- Assisted customers with a variety of tasks such as paying bills, clearly explaining breakdown of bills and payment cycles as well as summarizing any new updated policies or regulations to ensure understanding
- Processed payments and conducted adjustments to bills ensuring accuracy and confidentiality
- Provided guidance to ensure that all customer needs were met, upselling when possible
- De-escalate difficult situations with frustrated or upset clients by implementing good conflict resolution skills and collaborating with management.
Customer Service Representative
Orange
01.2018 - 08.2018
- Troubleshoot online and mobile banking issues, demonstrating good critical thinking and problem solving
- De-escalate difficult situations with frustrated or upset clients by implementing good conflict resolution skills and expediting calls to management.
Volunteer
Ctexcei
08.2017 - 12.2017
- Delivered essential goods such as food and clothing to economically disadvantaged people, ensuring friendly and respectful service
- Verified parcels on each shift with list of recipients, paying close attention to detail and ensuring accuracy of all deliveries.
Education
Bachelor of Commerce - General Business Studies - Accounting
Saint Mary’s University
Halifax, NS01.2024
Skills
- Teamwork: Participated in multiple group projects during various academic courses, collaborating with others from diverse backgrounds, faculties and cultures to deliver results within a firm deadline
- Adaptable: Embraces new challenges and learning opportunities as demonstrated by arriving in Canada as an international student and adapting to a new country, culture and virtual campus with success
- Reliability: Capably balanced multiple online classes, managing workflow and meeting all personal an and group deadlines by prioritizing well, using time efficiently and staying organized
- Client Service: Ensures exemplary customer service by quickly establishing rapport and listening closely to identify needs, making recommendations or suggestions that ensures satisfaction
- Technical: Proficient in using full MS Office Suite, Google applications and several virtual meeting platforms
- Languages: Full fluency in English and French
Volunteer Experience
Ctexcei, Bamako, Mali, Volunteer, 08/2017 - 12/2017, Delivered essential goods such as food and clothing to economically disadvantaged people, ensuring friendly and respectful service., Verified parcels on each shift with list of recipients, paying close attention to detail and ensuring accuracy of all deliveries.
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Volunteer
Umah Majib
02.2023 - 06.2024
Dispute Agent
President choice Financial
06.2022 - 01.2024
Sales Associate / Cashier
Victoria Secret
11.2021 - 05.2023
Customer Service Representative
Malitel
09.2018 - 09.2019
Customer Service Representative
Orange
01.2018 - 08.2018
Volunteer
Ctexcei
08.2017 - 12.2017
Bachelor of Commerce - General Business Studies - Accounting
Saint Mary’s University
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