Aminata Ndime

• Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
• Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
• Maintained human resources information system and kept employee files up to date and accurate.
• Completed background and reference checks to facilitate hiring and onboarding of employees.
• Supported employee relations, cultivating retention with welcoming and inclusive work culture.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.

• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Completed background and reference checks to facilitate hiring and onboarding of employees.
• Monitored project performance to identify areas of improvement and make adjustments.

• Handled cash accurately and prepared deposits.
• Resolved problems promptly to elevate customer approval.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Maintained and managed customer files and databases.
• Answered constant flow of customer calls with minimal wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Coached employees through day-to-day work and complex problems.

• Built databases and table structures for web applications.
• Stored, retrieved and manipulated data for close analysis of database performance.
• Implemented scripts to enhance user experience.
• Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
• Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
• Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Served food and beverages promptly with focused attention to customer needs.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Diploma

DEC