Aminata Camara
Ottawa,ON
Summary
Dynamic Office Administrative Assistant with a proven track record at Ottawa Home Care, excelling in schedule management and client relationship management. Enhanced operational efficiency through innovative administrative procedures, while delivering exceptional customer service. Proficient in Microsoft Office Suite and adept at multitasking, ensuring seamless office operations and high client satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
Ottawa Home Care
06.2024 - Current
- Managed daily office operations, ensuring smooth workflow and adherence to company policies.
- Coordinated scheduling for client appointments and staff meetings, optimizing resource allocation.
- Maintained accurate records of patient information and office correspondence using electronic health record systems.
- Assisted in developing administrative procedures that improved efficiency and reduced processing times.
Customer Service Representative
Dollarama Store
04.2023 - 04.2024
- Collaborated with team members to identify areas for process improvements, enhancing overall service delivery.
- Handled escalated complaints with professionalism, ensuring customer satisfaction and retention.
- Monitored service quality metrics, providing feedback for continuous improvement initiatives.
- Adapted quickly to changing policies and procedures, maintaining high levels of service during transitions.
Customer Service Representative
PC Financial
01.2022 - 03.2023
- Delivered exceptional customer support via phone and email, resolving inquiries efficiently.
- Managed account updates and adjustments to ensure accuracy in customer information.
- Utilized CRM software to track interactions and maintain comprehensive records of customer interactions.
- Assisted in training new hires on customer service protocols and best practices.
Education
BBA - Office Administration
Collége Boréal
Vancouver, None04-2025
MBA - Computer Science Applied To Business Management
University KOFFI ANNAN
Guinée11-2019
Skills
- Microsoft Word
- Document preparation
- Billing and invoicing
- Office administration
- Microsoft Excel
Languages
English
Professional Working
French
Native or Bilingual
Certification
G License
CPR certificate
First Aid Certificate
CRM certificate
Timeline
Office Administrative Assistant
Ottawa Home Care
06.2024 - Current
Customer Service Representative
Dollarama Store
04.2023 - 04.2024
Customer Service Representative
PC Financial
01.2022 - 03.2023
BBA - Office Administration
Collége Boréal
MBA - Computer Science Applied To Business Management
University KOFFI ANNAN
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