AMINAT OLATUNBOSUN
Summary
Dedicated to delivering exceptional service and support, friendly and empathetic professional with excellent communication skills. Solid understanding of customer needs and conflict resolution, combined with strong problem-solving abilities. Effectively addresses challenges that may arise. Goal is to cultivate positive customer relationships and contribute to overall customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Beeyond Ink Tattoo Studio
2023.12 - 2024.11
- Ensured accurate completion of all required forms before submission for processing.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled appointments for clients, customers, and other visitors.
- Helped in carrying out priority tasks designated by higher management.
- Recorded messages accurately for follow-up.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Front Desk Receptionist
Crown Silks
2023.01 - 2023.11
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Hired, trained and mentored staff to meet and exceed high quality standards.
Office Assistant
1 Minute Pay
2022.01 - 2022.11
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Monitored and tracked budgets and expenses.
- Assisted with onboarding of new employees.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Supported staff on special assignments and ad hoc projects.
Education
Bachelor of Science (B.Sc) - Microbiology
Nile University of Nigeria
Certificate -
Honoris Online Academy
Skills
- Customer service
- Customer relations
- Data entry
- Call center experience
- Payment processing
- Professional telephone demeanor
- Appointment scheduling
- Order processing
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Beeyond Ink Tattoo Studio
2023.12 - 2024.11
Front Desk Receptionist
Crown Silks
2023.01 - 2023.11
Office Assistant
1 Minute Pay
2022.01 - 2022.11
Bachelor of Science (B.Sc) - Microbiology
Nile University of Nigeria
Certificate -
Honoris Online Academy