Summary
Overview
Work History
Education
Skills
Software
Certification
Work Availability
Timeline
AdministrativeAssistant

Aminat Muraina

IT Support Specialist
Toronto,Ontario

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Hymopack
Etobicoke, ON
07.2020 - 07.2023
  • Answered constant flow of up to 35 customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Delivered prompt service to prioritize customer needs.

Sales Representative

HomeWater Solutions
Etobicoke, ON
03.2019 - 03.2020
  • Trained and mentored over 5 new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

Associate of Science - IT Support Specialist

Newman Smith
Dallas, TX
09.2022 - 02.2023

Skills

Creative problem solving

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Software

Software troubleshooting

Computer networking

Active directory

Certification

IT support specialist

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

IT support specialist

12-2022

Associate of Science - IT Support Specialist

Newman Smith
09.2022 - 02.2023

Customer Service Representative

Hymopack
07.2020 - 07.2023

Sales Representative

HomeWater Solutions
03.2019 - 03.2020
Aminat MurainaIT Support Specialist