Amina Sadeeq Mai-Bornu
PEMBROKE,ON
Summary
Reliable and dedicated professional with robust skills in patient care, community outreach, and customer service. Proven ability to organize effective programs and support diverse populations. Quick learner committed to enhancing client well-being through compassionate care and skilled support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Volunteer
Pembroke Regional Hospital
Pembroke, Ontario
01.2026 - Current
- Participated in training sessions to enhance volunteer skills and knowledge for better community service.
- Assisted community members during events to ensure smooth operations and a positive experience.
- Maintained accurate records and documented client data in company databases.
- Guided and supported fellow volunteers during shifts to foster teamwork and effective service delivery.
Volunteer
CHEO
Ottawa, Ontario
10.2025 - 12.2025
- Supported healthcare professionals with patient care and support tasks to enhance patient well-being.
- Delivered comfort and companionship to patients during visits, fostering emotional support.
- Participated in team meetings to discuss patient needs and care plans.
- Collaborated with staff to maintain a clean and safe environment.
- Contributed time, effort, and skills in collaboration with others to achieve organizational goals.
Community Service Leader
Columbia International College
Hamilton, Ontario
09.2021 - 09.2023
- Organized community outreach programs that increased diverse student engagement.
- Coordinated volunteer opportunities that matched student interests with community needs.
- Led training sessions for volunteers on effective community service practices.
- Facilitated workshops to enhance leadership skills among students.
- Provided guidance, counseling and support to community members in need of assistance.
- Organized fundraising events to benefit underserved communities in the area.
- Maintained regular communication with participants, volunteers, donors, and stakeholders to foster engagement and support.
- Collaborated with other staff members to ensure successful outcomes of all projects.
Customer Service Representative
Columbia International College
Hamilton, Ontario
08.2022 - 08.2023
- Led teams and successfully execute community events
- Assisted students with inquiries regarding programs and services offered.
- Resolved customer complaints effectively and efficiently to enhance satisfaction.
- Collaborated with team members to improve service delivery and processes.
- Maintained accurate records of customer interactions and transactions.
- Educated customers about college policies and procedures clearly and effectively.
Education
Bachelor of Science - Nursing
University of Ottawa
Ottawa06-2027
Skills
- Patient care
- Customer Service
- Medication administration
- Emergency response treatment
- Community outreach
- Customer service
- Teamwork
- Effective communication
- Problem Solving
- Time Management
- Willingness to learn
- Math skills
- Record keeping
- Leadership training
- Vital signs monitoring
Languages
English
Full Professional
Arabic
Professional
Certification
- CPR and first Aid
- Gentle Persuasive Approach
- WHMIS
Timeline
Volunteer
Pembroke Regional Hospital
01.2026 - Current
Volunteer
CHEO
10.2025 - 12.2025
Customer Service Representative
Columbia International College
08.2022 - 08.2023
Community Service Leader
Columbia International College
09.2021 - 09.2023
Bachelor of Science - Nursing
University of Ottawa