Aminah Kong
Nanaimo
Summary
Dedicated customer service professional with a strong understanding of service delivery and a track record of successfully juggling multiple tasks. Committed to fostering and nurturing professional relationships to enhance profitability and achieve business objectives.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Tommy Guns Barbershop
11.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process or Payment .
- Maintained organized and clean front office area to create professional and welcoming environment for clients and employees.
- Completed Opening or Closing responsibilty .
- Welcomed customers with friendly greeting, answered general product knowledge, redirecting to a barber that fulfill to customer needs.
- Resolved guest complaints about service or style.
Sales Associate
UNIQLO
06.2022 - 10.2024
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
Server
Saku Broadway
04.2020 - 05.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Processed orders and sent to kitchen employees for preparation.
Education
High School Diploma -
Dolvhidiya
Bangkok, Th05-2014
Skills
- Problem-solving skills
- Strategic planning
- Money handling
- POS systems expert
- Adaptive team player
- Shipping and receiving
- Refunds processing
Languages
English
Native or Bilingual
Thai
Native or Bilingual
Timeline
Front Desk Receptionist
Tommy Guns Barbershop
11.2024 - Current
Sales Associate
UNIQLO
06.2022 - 10.2024
Server
Saku Broadway
04.2020 - 05.2022
High School Diploma -
Dolvhidiya
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