Open To Work
Amina Ali Rao
Missisuaga,ON
Work Preference
Summary
Experienced program coordinator with a strong background in quality assurance and stakeholder engagement. Expert in regulatory compliance and operational improvement, contributing to effective educational program delivery through strategic communication and meticulous attention to detail.
Overview
10
10
years of professional experience
Work History
COORDINATOR - PREP/Continuing Professional Development
College of Immigration and Citizenship Consultants
09.2024 - 05.2025
- Processed and validated online CPD applications and program registrations, reviewing submissions and supporting documentation to ensure accuracy, completeness, authenticity, and alignment with CPD requirements, policies, procedures, and regulatory standards.
- Reviewed and assessed educational program submissions against eligibility criteria, responded to stakeholder inquiries, provided guidance on CPD requirements, and escalated complex cases requiring additional review or subject matter input.
- Managed and maintained participant, licensee, and program records within CPD databases, ensuring data accuracy, timely updates, effective records management, and compliance with confidentiality and privacy requirements.
- Prepared and distributed internal and external communications, including accreditation correspondence, approval notifications, program updates, forms, schedules, website content, reports, and educational materials.
- Provided administrative support for CPD and governance committees by coordinating meetings, preparing agendas and briefing materials, compiling documentation packages, recording minutes, documenting decisions, and tracking follow-up actions.
- Developed and enhanced operational tools, templates, process guides, workflow documentation, and reporting frameworks to improve CPD program efficiency, consistency, and stakeholder experience.
- Maintained current knowledge of CPD policies, regulations, and best practices to support compliant and effective educational program delivery.
- Collaborated with internal teams and external stakeholders, including educators, applicants, organizations, and committee members, to support the successful planning, administration, and delivery of CPD initiatives.
COORDINATOR - Accreditation Program
Canadian Accredited Independent Schools (CAIS)
08.2018 - 02.2022
- Coordinated 15+ accreditation reviews annually, managing program documentation, confidential records, review schedules, stakeholder communications, and compliance timelines to ensure delivery of accreditation activities.
- Acted as the primary point of contact for visiting committee members, onsite coordinators, and institutional self-study leaders, coordinating logistics, schedules, communications, and access to confidential review materials through secure digital platforms.
- Supported volunteer and stakeholder engagement processes by managing online applications, collecting confidentiality agreements, verifying eligibility requirements, and providing guidance throughout onboarding and participation processes.
- Developed and delivered clear process documentation, training resources, and informational materials; facilitated self-study networking sessions, prepared committee training resources, and provided individualized coaching and follow-up support.
- Developed, edited, and proofread program documents, accreditation reports, training materials, and confidential communications to ensure accuracy, consistency, and alignment with organizational standards.
- Maintained confidential records, governance documentation, and program databases using Google Workspace, Directorpoint, BoardEffect, and internal systems, ensuring data integrity, accessibility, and effective information management.
- Coordinated governance and advisory committee meetings by scheduling meetings, preparing agendas and briefing materials, recording minutes, documenting decisions, tracking action items, reviewing follow-up submissions, and preparing summaries of outstanding compliance matters.
- Led the transition of the accreditation review process to a virtual format during COVID-19 by redesigning workflows, implementing secure electronic documentation processes, delivering virtual training sessions, and developing standardized templates and guidance resources.
- Designed and administered annual stakeholder surveys, analyzed feedback from schools, reviewers, and coordinators, and recommended process improvements to enhance program effectiveness and stakeholder experience.
- Contributed to organizational strategic planning initiatives, including the development of strategic priorities, mission and vision statements, and enterprise risk management documentation.
MANAGER, ACCREDITATION and QUALITY ENHANCEMENT OFFICE
Lahore University of Management Sciences (LUMS)
02.2015 - 01.2018
- Served as the primary point of contact for institutional accreditation and quality assurance matters, interpreting accreditation standards, policies, and regulatory requirements and providing guidance to faculty, academic leaders, and administrative stakeholders.
- Developed and maintained curriculum mapping and Assurance of Learning systems to evaluate alignment between program learning outcomes, curriculum objectives, assessment strategies, and accreditation requirements.
- Led the preparation, review, and coordination of accreditation documentation, including eligibility applications, self-study reports, continuous improvement reports, and supporting evidence, ensuring accuracy, completeness, consistency, and readiness for external review.
- Conducted internal reviews, gap analyses, and quality assessments to evaluate compliance with accreditation standards, identify opportunities for improvement, and support data-informed decision-making by academic leadership.
- Managed accreditation timelines, documentation repositories, evidence tracking systems, and reporting processes to ensure timely submissions, effective records management, and successful completion of accreditation milestones.
- Coordinated audit and accreditation review preparation by organizing supporting documentation, compiling evidence, facilitating stakeholder input, and ensuring institutional readiness for external evaluation visits.
- Provided training, workshops, and ongoing guidance to faculty, academic committees, and staff on accreditation standards, curriculum quality assurance processes, assessment practices, and reporting expectations.
- Supported academic governance committees by preparing accreditation updates, quality assurance reports, briefing materials, and recommendations to facilitate informed decision-making.
- Identified opportunities to improve accreditation processes, documentation practices, and compliance tracking systems, contributing to enhanced operational efficiency and a culture of continuous improvement.
Education
Master of Business Administration -
Lahore School of Economics
07-2008
Writing Essentials I -
School of Continuing Studies, University of Toronto
Skills
- Program coordination and prioritization
- Attention to detail
- Quality assurance and accreditation
- Stakeholder engagement
- Regulatory compliance
- Effective communication
- Database management
- Microsoft Office Suite
- Learning management systems
Timeline
COORDINATOR - PREP/Continuing Professional Development
College of Immigration and Citizenship Consultants
09.2024 - 05.2025
COORDINATOR - Accreditation Program
Canadian Accredited Independent Schools (CAIS)
08.2018 - 02.2022
MANAGER, ACCREDITATION and QUALITY ENHANCEMENT OFFICE
Lahore University of Management Sciences (LUMS)
02.2015 - 01.2018
Master of Business Administration -
Lahore School of Economics
Writing Essentials I -
School of Continuing Studies, University of Toronto