Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amina Rreshketa

Montreal,Canada

Summary

Highly organized and self-motivated. Good negotiation, listening and motivational skills Organizing skills and ability to manage priorities and reach deadlines Highly organized and motivated dispatch professional with experience managing multiple service technicians and coordinating customer service visits. Experienced in utilizing computerized dispatching systems and call center operations to ensure efficient scheduling of appointments. Adept at problem-solving, conflict resolution, and customer service.

Overview

13
13
years of professional experience

Work History

Office Agent Principal Class

New Frontiers School Board
04.2024 - Current

Energy Reports: Prepare and submit energy visa reports, monitor energy use, and recommend efficiency improvements.

Waste Management & Recycling: Ensure proper collection of waste and recycling, and promote sustainability programs

Collaboration with Administration: Liaise between school staff, custodians, and contractors to ensure smooth operations.

Safety & Compliance: Ensure adherence to safety regulations and district policies for custodial and maintenance activities

Documentation: Maintain records and reports on custodial work, energy usage, waste management, and contractor activities

Supervisor

Elections Canada
04.2025 - 04.2025
  • Poll Operations: Oversee the smooth operation of polling stations, ensuring voting processes are conducted fairly and accurately.
  • Team Management: Supervise election staff, ensuring they understand their roles and perform duties efficiently during elections.
  • Compliance & Standards: Ensure election procedures comply with Elections Canada guidelines, including security, accessibility, and transparency.

Dispatcher

Electrika
05.2021 - 03.2022
  • Proficiently used computer systems for data entry, tracking, and managing of electricians visit.
  • Responded quickly to emergency situations involving drivers or vehicles.
  • Demonstrated strong problem-solving skills in resolving customer inquiries and complaints.
  • Prepared, updated and dispensed daily route schedule.
  • Assisted in training new staff members on dispatcher duties and responsibilities.
  • Maintained positive relationships with drivers by providing helpful advice regarding route selection or traffic conditions.

Travel Agent

Air Transat
05.2019 - 12.2019
  • Verify passengers tickets, accept luggage, inform passengers about the flight, facilitate boarding, provide information.
  • Answered travel questions from customers about destinations, pricing and flight schedules.
  • Built strong relationships with customers through excellent customer service skills.

Post Office Clerk

PJC Canada Post
04.2016 - 11.2018
  • Selling postage and revenue stamps.
  • Receive and send letters and parcels.
  • Organized large volumes of mail into designated areas according to size, weight or type of delivery service requested by customer.
  • Verified that postage was properly affixed to each package and document before sending it out for delivery.
  • Assisted customers with change-of-address forms as well as filling out international shipping forms.
  • Monitored inventory levels of supplies used within the post office such as stamps, envelopes and boxes.

Restaurant Hostess

Il Carne Vino
06.2015 - 02.2016
  • Offering seating arrangements.
  • Present menus, prepare desserts and coffees.
  • Take reservations.
  • Supported servers and bussers through high-volume shifts with food running and table clearing.
  • Greeted customers promptly and courteously upon their arrival to the restaurant.
  • Monitored restaurant activity to determine seating and dining flow.

Store Clerk

Dollarium
01.2012 - 06.2015
  • Stock racks, shelves, cases and bins.
  • Arrange merchandise displays to attract.
  • Receive, store, and issue sales floor merchandise.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Kept work area clean and organized at all times.
  • Inspected merchandise for defects before stocking shelves or displaying items.

Education

Social Sciences -

Dawson
05.2017

Concordia University - Human Relations

Concordia University

High School Diploma -

James Lyng Adult Centre
06.2014

Skills

  • Critical thinking
  • Communication
  • Leadership
  • Organization
  • Attention to detail

Languages

English
French
Spanish
Italian
Albanian

Timeline

Supervisor

Elections Canada
04.2025 - 04.2025

Office Agent Principal Class

New Frontiers School Board
04.2024 - Current

Dispatcher

Electrika
05.2021 - 03.2022

Travel Agent

Air Transat
05.2019 - 12.2019

Post Office Clerk

PJC Canada Post
04.2016 - 11.2018

Restaurant Hostess

Il Carne Vino
06.2015 - 02.2016

Store Clerk

Dollarium
01.2012 - 06.2015

Concordia University - Human Relations

Concordia University

High School Diploma -

James Lyng Adult Centre

Social Sciences -

Dawson
Amina Rreshketa