Amina Pashtoonyar
Summary
Customer- and goal-oriented sales associate with high communication skills and a passion for delivering excellent service to meet customers' needs. Proven ability to assist customers effectively in a fast-paced retail environment while managing transactions accurately. High adaptable skills and ability to contribute to a team while continuing to grow professionally.
Overview
11
11
years of professional experience
Work History
Sales Associate
Old Navy, Gap
3404 Dufferin St Cru 236, Toronto, ON M6A 2T9
10.2023 - 07.2025
- Assisted customers with product inquiries and selections to enhance shopping experience.
- Maintained organized merchandise displays to promote store aesthetics and accessibility.
- Processed transactions accurately using point-of-sale systems to ensure smooth checkouts.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
- Learned company policies and procedures to provide accurate information to customers.
- Engaged in training sessions to develop knowledge of products and sales techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Volunteer
Taric Islamic Centre
99 Beverly Hills Dr, North York, ON M3L 1A2
01.2015 - 12.2019
- Delivered lesson materials and assisted children with educational activities.
- Supervised students during lunch to ensure a safe and respectful environment.
- Attended staff meetings and contributed through active listening and professional communication.
- Reported any incidents or misconduct to supervisors promptly and appropriately.
- Demonstrated accountability by notifying supervisors in advance of planned absences via email.
Athletic Council
C. W. Jefferys Collegiate Institute
340 Sentinel Rd, North York, On M3J 1V2
09.2016 - 06.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and led regular team meetings to coordinate school sports activities.
- Used social media platforms to communicate important updates about school sports teams.
- Encouraged student involvement in athletics and promoted community engagement.
- Contributed to increased participation from both students and staff in school events.
- Addressed and reported student concerns or misconduct to supervisors with professionalism and strong interpersonal skills.
Education
Bachelor of Arts - Psychology
Toronto Metropolitan University
Toronto, ON12-2025
High School Diploma -
C W Jefferys Collegiate Institute
06-2019
Skills
- Goal orientated
- Time management
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Organization
- Decision Making
- Conflict Resolution
- Cash handling
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Pashto
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Sales Associate
Old Navy, Gap
10.2023 - 07.2025
Athletic Council
C. W. Jefferys Collegiate Institute
09.2016 - 06.2019
Volunteer
Taric Islamic Centre
01.2015 - 12.2019
Bachelor of Arts - Psychology
Toronto Metropolitan University
High School Diploma -
C W Jefferys Collegiate Institute