Amina Mowlid
Toronto,ON
Summary
Experienced Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Proven ability to adapt and excel in diverse industries, showcasing exceptional customer relationship skills, a deep understanding of client needs, and a track record of driving client success and satisfaction. Excited to bring my expertise and experience to join a dynamic team that is committed to providing exceptional support and assistance for their clients.
Overview
4
4
years of professional experience
Work History
Account Manager
Blue Giant Equipment
06.2021 - Current
- Managed a portfolio of key client accounts, serving as the primary point of contact for all their material handling equipment needs.
- Proactively addressed and resolved customer concerns and issues, maintaining a high level of customer satisfaction and loyalty.
- Developed and maintained strong, long-term relationships with clients, ensuring their satisfaction and retention through regular communication and excellent service.
- Identified upsell and cross-sell opportunities within existing accounts, resulting in increased revenue and improved client solutions.
- Conducted thorough needs assessments to understand clients' specific requirements and challenges, and then provided customized material handling solutions to meet those needs.
- Created and presented reports and proposals to clients, highlighting the value and ROI of proposed solutions.
- Met or exceeded sales and revenue targets consistently, contributing to the company's growth and success
Customer Support Associate
Sage Canada
09.2020 - 06.2021
- Provided exceptional customer service to clients, addressing inquiries, concerns, and technical issues promptly and professionally.
- Effectively communicated with customers through various channels, including phone, email, and live chat, ensuring a high level of customer satisfaction.
- Maintained accurate and detailed records of customer interactions and solutions in the company's CRM system.
- Stayed up-to-date with product updates and industry trends to provide customers with accurate information and guidance.
- Achieved and consistently exceeded customer service performance metrics, such as response time and customer satisfaction scores.
- Demonstrated a strong commitment to ensuring a positive and supportive customer experience, reinforcing Sage's reputation for excellent customer service.
Project Coordinator
Somali Scholars
01.2020 - 08.2020
- Conducted research and analysis to develop and facilitate student training sessions, workshops, and awareness events to foster inclusive and equity-centred cultural practices within the student experience.
- Collaborating with campus partners and stakeholders to promote and support anti-racism and anti-oppression strategies to further foster an eco-system centred on equity.
- Advise and collaborate with affinity-based student organizations and student leaders for the provision of equity and inclusion training and programming.
- Develop tailored evidence-based recommendations and conduct quarterly follow-ups to measure and assess outcome models and annual equity audits.
Education
Honours B.A. Double Major - Health And Society And Political Science
McMaster University
Hamilton, ONSkills
- Client Relationship Management
- Data Analytics
- Account Servicing
- Sales Analysis
- Account Management
- Project Management
- Customer Service
- Customer Relationships
Languages and Technology
Languages: English (Fluent)
Technology: Microsoft Office, Salesforce, Slack
Timeline
Account Manager
Blue Giant Equipment
06.2021 - Current
Customer Support Associate
Sage Canada
09.2020 - 06.2021
Project Coordinator
Somali Scholars
01.2020 - 08.2020
Honours B.A. Double Major - Health And Society And Political Science
McMaster University
Similar Profiles
Parth PanchalParth Panchal
Product Manager & Technical Sales Support at Blue Giant Equipment CorporationProduct Manager & Technical Sales Support at Blue Giant Equipment Corporation
Lul Mohamed MohamudLul Mohamed Mohamud
Order Entry Account Coordinator at Blue Giant Equipment CorporationOrder Entry Account Coordinator at Blue Giant Equipment Corporation
Aniket DoonAniket Doon
Production MIG Welder at Blue Giant EquipmentProduction MIG Welder at Blue Giant Equipment