Amina Ly
Los Angeles
Summary
Committed and hardworking Retail Associate with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
5
5
years of professional experience
Work History
Sales Associate
Ups Store
01.2024 - 10.2025
- Operated point-of-sale systems efficiently, processing transactions swiftly.
- Educated customers on product benefits, driving informed purchasing decisions.
- Participated in training sessions to improve product knowledge and service skills.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
Bronco Bookstore, Cal Poly Pomona
09.2022 - 05.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds, and resolving transaction issues.
Doughnut Specialist
Krispy Kreme
05.2022 - 08.2022
- Followed all company policies and procedures to deliver quality work.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Provided personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all Krispy Kreme products are available.
Cashier
Six Flags Magic Mountain
04.2021 - 08.2021
- Helped customers complete purchases, locate items and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Created price tags and merchandise signs.
- Greeted customers entering store and responded promptly to customer needs.
Retail Sales Associate
T-mart
01.2021 - 04.2021
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Displayed merchandise by arranging in appealing ways to boost sales.
Sales Associate
V.I.P Beauty Supply
07.2020 - 12.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
Education
Bachelor of Science - Intercultural, Multicultural, And Diversity Studies
Cal Poly Pomona
Pomona, CA05.2026
High School Diploma -
Antelope Valley High School
Lancaster, CA06.2021
Skills
- Product Scanning
- Cash Register Operations
- Customer Transactions
- Inventory Stocking
- Teamwork and collaboration
- Problem-solving skills
- Client service
Basketball & Dance
I Played competitive Basketball from 7th to 12th grade. As a Varsity player in High School I competed against local and state wide teams. Since the age of four I have actively been involved in multiple dance organizations and have achieved top honors in various competitions. These hobbies have contributed to my engaging and collaborative work ethic.
Timeline
Sales Associate
Ups Store
01.2024 - 10.2025
Cashier
Bronco Bookstore, Cal Poly Pomona
09.2022 - 05.2023
Doughnut Specialist
Krispy Kreme
05.2022 - 08.2022
Cashier
Six Flags Magic Mountain
04.2021 - 08.2021
Retail Sales Associate
T-mart
01.2021 - 04.2021
Sales Associate
V.I.P Beauty Supply
07.2020 - 12.2020
Bachelor of Science - Intercultural, Multicultural, And Diversity Studies
Cal Poly Pomona
High School Diploma -
Antelope Valley High School