Amina Ismail
Summary
System-driven Quality Improvement Coordinator familiar with performing assessments of healthcare team members and overall quality of care. Open and disciplined communicator with an analytical and adaptable approach.
Talented at handling the medical and personal needs of patients with a focused and compassionate mentality. Proven skills in updating case and progress information in computer system and directly to healthcare staff and family members.
Overview
11
11
years of professional experience
Work History
Dental Assistant
Abu Dhabi Health Services, Co. - SEHA
Abu Dhabi, Abu Dhabi
06/ - 08.2014
- Maintained a clean, sterile and positive environment to optimize patient comfort and safety.
- Prepared patients for dental procedures and treatment.
- Handled the sanitization of equipment, room cleanup and supply restocking after each patient had received treatment.
Receptionist
CosmeSurge
Abu Dhabi, Abu Dhabi
04/ - 05.2012
- Represented office personnel and company brand in regular client correspondence.
- Responded to telephone inquiries from clients, vendors and the public.
- Managed clerical needs of company employees, including copying, faxing and file management.
- Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
- Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Registered Nurse
Ministry of Health Head Office
Abudhabi, Abudhabi
10/ - 01.2010
- Completed comprehensive patient assessments to determine individual needs, formulating plans of care in collaboration with multidisciplinary healthcare professionals, including physicians, case managers and social workers.
- Helped patients and caregivers understand the health care system and its processes.
- Evaluated patient care needs, prioritized treatment and maintained patient flow.
- Designed strategies to resolve nursing and patient satisfaction issues, improve response and patient care quality and propose plans to enhance quality and safety initiatives hospital-wide.
- Treated patients with strokes, head traumas, comas and intracranial hematomas.
- Educated and counseled patients and caregivers on discharge plan objectives, wound management, disease management and medication self-administration.
Education
Diploma - Medical office administrations
Center for distance education
2018
Diploma - Nursing science
Institute of nursing
2003
Skills
- Setting appointments
- Strong medical ethic
Timeline
Dental Assistant
Abu Dhabi Health Services, Co. - SEHA
06/ - 08.2014
Receptionist
CosmeSurge
04/ - 05.2012
Registered Nurse
Ministry of Health Head Office
10/ - 01.2010
Diploma - Medical office administrations
Center for distance education
Diploma - Nursing science
Institute of nursing
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