Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Amina Ibnonamr

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. . Reliable and dedicated team player with hardworking and resourceful approach.

Overview

6
6
years of professional experience

Work History

Operations Staff/ Mediator

Phi Center
07.2023 - 12.2023
  • Welcomed all visitors, gave precise instructions to groups and individuals, helped troubleshoot VR headsets, explained the art expositions to visitors, guided and answered any visitor's questions, managed big groups of visitors

Front Desk Receptionist

H&R Block
03.2023 - 05.2023
  • Followed up on emails sent to the office, oversaw the Tax Pros appointments and tasks, reported back to the district manager, answered all phone inquiries, was responsible for the booking system of all tax-pros, welcomed the clients and mediated their needs to the tax pros

Hostess

Barbies Restaurant
08.2020 - 06.2021
  • Answered phone calls, greeted clients, and handled all front desk responsibilities, took phone calls and reservations, worked as a team member with other restaurant professionals to ensure satisfied customers, recorded and processed all phone and in-person orders

Pharmacy Cashier

Jean-Coutu Pharmacy
08.2019 - 01.2020
  • Handled all merchandise with care and packed customer bags neatly, took on extra shifts based on the needs of the store, answered phones and relayed important messages, maintained up-to-date knowledge of all retail promotions

Front Office Assistant

Talenticit Recruiting Agency
06.2018 - 09.2019
  • Answered calls and recorded and reported messages, answered phone calls, greeted clients, and handled all front desk responsibilities, maintained a talent database for immediate and future needs, supported recruiting events and Pre-interview set-up

Cashier

Couche – Tard
03.2019 - 07.2019
  • Filled out paperwork and stocking sheets accurately, stocked shelves in an efficient and organized way, worked in regard to Food Safety Regulations, answered phone calls and relayed messages to store personnel, trained and supported new team members

Education

BA - Specialization in Sociology

Concordia University
Montreal, QC

DEC - Social Sciences, Psychology Profile

Dawson College
Montreal, QC

DES - Concentration in Language, Culture and Communication

Ecole Secondaire Saint-Jean Baptiste
Longueuil, QC

Skills

  • Problem-Solving
  • Computer Proficiency
  • Multitasking
  • Customer Experience
  • Crisis Management
  • Complaint Resolution
  • Paperwork Processing
  • Microsoft Office Suite
  • Collaborative Approach
  • Analytical Skills

Languages

English
Native or Bilingual
French
Native or Bilingual

References

Available upon request

Timeline

Operations Staff/ Mediator

Phi Center
07.2023 - 12.2023

Front Desk Receptionist

H&R Block
03.2023 - 05.2023

Hostess

Barbies Restaurant
08.2020 - 06.2021

Pharmacy Cashier

Jean-Coutu Pharmacy
08.2019 - 01.2020

Cashier

Couche – Tard
03.2019 - 07.2019

Front Office Assistant

Talenticit Recruiting Agency
06.2018 - 09.2019

BA - Specialization in Sociology

Concordia University

DEC - Social Sciences, Psychology Profile

Dawson College

DES - Concentration in Language, Culture and Communication

Ecole Secondaire Saint-Jean Baptiste
Amina Ibnonamr