Amina Ibnonamr
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. . Reliable and dedicated team player with hardworking and resourceful approach.
Overview
6
6
years of professional experience
Work History
Operations Staff/ Mediator
Phi Center
07.2023 - 12.2023
- Welcomed all visitors, gave precise instructions to groups and individuals, helped troubleshoot VR headsets, explained the art expositions to visitors, guided and answered any visitor's questions, managed big groups of visitors
Front Desk Receptionist
H&R Block
03.2023 - 05.2023
- Followed up on emails sent to the office, oversaw the Tax Pros appointments and tasks, reported back to the district manager, answered all phone inquiries, was responsible for the booking system of all tax-pros, welcomed the clients and mediated their needs to the tax pros
Hostess
Barbies Restaurant
08.2020 - 06.2021
- Answered phone calls, greeted clients, and handled all front desk responsibilities, took phone calls and reservations, worked as a team member with other restaurant professionals to ensure satisfied customers, recorded and processed all phone and in-person orders
Pharmacy Cashier
Jean-Coutu Pharmacy
08.2019 - 01.2020
- Handled all merchandise with care and packed customer bags neatly, took on extra shifts based on the needs of the store, answered phones and relayed important messages, maintained up-to-date knowledge of all retail promotions
Front Office Assistant
Talenticit Recruiting Agency
06.2018 - 09.2019
- Answered calls and recorded and reported messages, answered phone calls, greeted clients, and handled all front desk responsibilities, maintained a talent database for immediate and future needs, supported recruiting events and Pre-interview set-up
Cashier
Couche – Tard
03.2019 - 07.2019
- Filled out paperwork and stocking sheets accurately, stocked shelves in an efficient and organized way, worked in regard to Food Safety Regulations, answered phone calls and relayed messages to store personnel, trained and supported new team members
Education
BA - Specialization in Sociology
Concordia University
Montreal, QCDEC - Social Sciences, Psychology Profile
Dawson College
Montreal, QCDES - Concentration in Language, Culture and Communication
Ecole Secondaire Saint-Jean Baptiste
Longueuil, QCSkills
- Problem-Solving
- Computer Proficiency
- Multitasking
- Customer Experience
- Crisis Management
- Complaint Resolution
- Paperwork Processing
- Microsoft Office Suite
- Collaborative Approach
- Analytical Skills
Languages
English
Native or Bilingual
French
Native or Bilingual
References
Available upon request
Timeline
Operations Staff/ Mediator
Phi Center
07.2023 - 12.2023
Front Desk Receptionist
H&R Block
03.2023 - 05.2023
Hostess
Barbies Restaurant
08.2020 - 06.2021
Pharmacy Cashier
Jean-Coutu Pharmacy
08.2019 - 01.2020
Cashier
Couche – Tard
03.2019 - 07.2019
Front Office Assistant
Talenticit Recruiting Agency
06.2018 - 09.2019
BA - Specialization in Sociology
Concordia University
DEC - Social Sciences, Psychology Profile
Dawson College
DES - Concentration in Language, Culture and Communication
Ecole Secondaire Saint-Jean Baptiste