Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
Work History
Call Center Representative
WEATHER PRO WINDOWS AND DOORS
04.2022 - 08.2022
Placed outbound customer service or customer satisfaction calls to follow up on issues.
Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Compiled status and performance reports for team leaders to address company strengths and weaknesses.
Met customer call guidelines for service levels, handle time and productivity.
Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Arts - Interior Design
Humber College
Toronto, ON
Skills
Customer Service
Product Upselling
Communicating With Clients
Brand Representation
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Turkish
Limited Working
Hobbys
I am very passionate about any design direction, like interior design, fashion, beauty industry, etc. I aim to help people style their clothes and be dependable on their requests and appearance(such as color matching, right shade, and size).
Timeline
Call Center Representative
WEATHER PRO WINDOWS AND DOORS
04.2022 - 08.2022
Bachelor of Arts - Interior Design
Humber College
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