Amina Falcon
Walnut Creek
Summary
Dynamic professional with a proven track record, excelling in customer service and team motivation. Adept at training staff and enhancing performance, I bring strong problem-solving skills and attention to detail, ensuring exceptional service delivery and operational efficiency in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Team Leader
Poke House
02.2025 - Current
- Strengthened communication skills through consistent collaboration with team members and stakeholders.
- Trained new staff on operational procedures and customer service standards.
- Provided exceptional service and support by assisting customers with inquiries, resolving issues promptly.
- Adapted to high-pressure situations in diverse workplaces, maintaining team morale and focus.
Ramp Agent
SFO Airport
08.2024 - 12.2024
- Managed ground service equipment to support safe and effective loading and unloading operations.
- Operated tugs, belt loaders, and tow tractors to facilitate efficient cargo movement in congested areas.
- Performed pre-flight inspections of aircraft and ensured proper loading and unloading of cargo and baggage.
- Coordinated with airline personnel to ensure timely aircraft arrival and departure processes.
- Loaded and unloaded trucks with heavy materials following safety protocols.
Tour guide assistant
Kings
01.2022 - 06.2023
- Delivered engaging and informative tour experiences for diverse groups, enhancing visitor enjoyment and knowledge.
- Prepared and ensured all necessary supplies and equipment were ready for smooth tour operations.
- Greeted and registered visitors and issued any required identification badges and safety devices.
- Coordinated and guided both small and large groups, ensuring memorable public and private tours.
Assistant Kitchen Staff Member
Family Restaurant
02.2019 - 12.2019
- Assisted in food preparation and assembly of dishes according to recipes, ensuring adherence to health and safety regulations.
- Assisted cooks and kitchen staff by efficiently preparing ingredients and delivering supplies as needed.
- Managed inventory of food items for daily operations, ensuring availability and freshness.
Education
Diablo Valley College
Pleasant Hill, CASkills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Team motivation
- Conflict resolution
- Performance improvement
- Staff training
- Client service
- Attention to detail
Timeline
Team Leader
Poke House
02.2025 - Current
Ramp Agent
SFO Airport
08.2024 - 12.2024
Tour guide assistant
Kings
01.2022 - 06.2023
Assistant Kitchen Staff Member
Family Restaurant
02.2019 - 12.2019
Diablo Valley College