Amina Elhafyan
Mississauga
Summary
Passionate, motivated, and creative, I am eager to learn and contribute to your company. I have developed skills in administrative assistance and accounting management, Experienced with building customer relationships and sales support. My approach is focused on continuous learning, adaptability, collaboration, and dedication to achieve my professional goals and help your company thrive.
Overview
4
4
years of professional experience
Work History
Assistant Sales Representative
Saira Sheikh Bridals
2255 Dundas Street West L5K 1R6,Mississauga
02.2024 - 12.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Collaborated with team members to achieve sales targets and improve store performance.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Increased store foot traffic with innovative window display designs.
- Developed loyal customer base by providing consistent, high-quality service.
Psychology Assistant
Care Center
Casablanca, Morocco
03.2022 - 07.2023
- Managing the reception area and representing the organization in person.
- Handling phone and in-person inquiries, answering emails, and providing customer service.
- Booking and scheduling appointments for psychological testing and therapy.
- Maintaining paper and electronic filing systems, and keeping records of client payments.
- Creating and maintaining an organized filing system for documents.
- Ensuring the office is well-maintained and that posted materials are up to date.
- Providing support to staff, management, and external providers.
- Maintaining the confidentiality and privacy of clients, staff, and practitioners.
- Working well with others in a friendly and cooperative manner.
- Using technical tools and software, such as the Microsoft Office Suite.
- Being able to assess and solve problems.
- Being able to effectively prioritize tasks.
Administrative Assistant | July 2022 - October 202
RESTOQUIP
Casablanca, Morocco
07.2022 - 10.2022
- Physical and telephone reception of customers.
- Creation of quotes, invoices and purchase orders.
- Supplier management, payment reminders.
- Accounting follow-up with the fiduciary.
- Inventory entry.
- General services management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Internship at Auditing Accounting Firm
Al Expertise
Casablanca, Morocco
03.2022 - 05.2022
- VAT return.
- Analysis of the customer/supplier situation.
- Processing and verification of accounting entries.
- Collected, arranged, and input information into database system.
Internship in the Accounting Department
Poulet-Dinde
Casablanca ,Morocco
06.2021 - 08.2021
- Ranking
- Checking the Cash Books
- Processing and verification of accounting entries
- Data Entry
Education
Bachelor's of Fundamental Studies - Economics And Management
Université Hassan 2 De Casablanca
Casablaca Morocco01-2022
Skills
- Critical thinking and creative problem-solving
- Strong ability to communicate with clarity
- Building strong customer relationships
- Able to effectively nurture and follow up with clients
- Excellent stress management and priority handling
- Effective sales presentation sales
- Effective prioritization skills
- Active listening
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Assistant Sales Representative
Saira Sheikh Bridals
02.2024 - 12.2024
Administrative Assistant | July 2022 - October 202
RESTOQUIP
07.2022 - 10.2022
Psychology Assistant
Care Center
03.2022 - 07.2023
Internship at Auditing Accounting Firm
Al Expertise
03.2022 - 05.2022
Internship in the Accounting Department
Poulet-Dinde
06.2021 - 08.2021
Bachelor's of Fundamental Studies - Economics And Management
Université Hassan 2 De Casablanca