Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Websites
Certification
Affiliations
Timeline
Generic

Amina Elaouni

Toronto,ON

Summary

Bilingual (French/English) funding officer with strong work habits, flexibility, and experience in customer service and finance. Always ready to learn and take on new challenges. Able to work well alone, learn new tools quickly, and build great relationships with clients and partners. Comfortable using Salesforce, Excel, and virtual tools like Zoom and Teams to support daily tasks and help the team succeed. Holds a Master’s degree in Banking and Finance (WES evaluated as equal to a Canadian Master’s degree).

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bilingual Funding Officer

Financeit
Toronto, ON
10.2024 - Current
  • Manage and complete the loan adjudication process by validating supporting documentation and reviewing loan conditions.
  • Provide on-the-spot coaching to any merchants that require additional document policy training, and build lasting customer relationships with partners.
  • Follow security and safeguarding procedures for the prevention of loss due to fraud, money laundering, or defalcation.
  • Understand risks and take appropriate actions, including all documentation, and any other requirements to maintain operational integrity.
  • Provide prompt, efficient, detailed, customer-oriented service to all partners and borrowers, respond to all inquiries promptly, and maintain detailed notes.

Bilingual Customer Service Representative

Financeit
Toronto, ON
01.2024 - 10.2024
  • High-quality customer service to clients ensures the effective functionality of their requests (changing banking information, balance owing, making payments…).
  • Providing back-office services (responding to customers' emails...)
  • Answering the lawyer's requests (assumption, postponement, discharges, payoff statements…).

Bilingual Customer Service Representative

Simply Group
Toronto, ON
05.2023 - 12.2023
  • Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
  • Followed up with customers after completion of transactions to ensure satisfaction.
  • Utilized multiple computer systems to access customer accounts, process payments, update account status.

Manager

Nour Optical
El Jadida , Morocco
10.2021 - 11.2022
  • Creating and managing budgets for the center.
  • Monitoring expenses and revenue, ensuring that financial targets are met.
  • Monitoring patient satisfaction and feedback.
  • Creation and maintenance of a customer database.
  • Mentored and trained new employees on company policies and procedures.

Administrative Assistant

Safi Vert
El Jadida, Morocco
12.2020 - 09.2021
  • Market monitoring.
  • Development and monitoring of progress reports.
  • Analysis of technical specifications.
  • Fund management.
  • Collection and analysis of attachments.
  • Daily management of fuel consumption.
  • Creation of material input and output vouchers.
  • Collection and analysis of attendance data.
  • Preparation of monthly attendance reports based on daily attendance sheets.

Education

Master's degree - Banking and Finance

Chouaïb Doukkali University
El Jadida, Morocco
07.2019

Bachelor's degree - Economics and business management

Chouaïb Doukkali University
El Jadida, Morocco
07.2017

Skills

  • Salesforce, Microsoft Excel, Microsoft Word, and Microsoft PowerPoint
  • Zoom, Microsoft Teams, Google Meet, Slack, and Discord (virtual communication tools)
  • Data entry and data management
  • Documentation and reporting
  • Organizational skills
  • Multitasking capacity
  • Time management
  • Analytical thinking
  • Customer relationship management
  • Fraud prevention
  • Communication

Volunteer Experience

Retro Gaming Tour – Institut Français du Maroc, El Jadida
September 2021 – November 2021
Took part in a traveling exhibition organized by the Pact Association to promote retro gaming culture among youth aged 13 to 25 in rural areas of Morocco. Contributed to event coordination, cultural exchange, and community engagement through interactive gaming sessions and educational activities.

Volunteer Dance Instructor
Community Youth Program – El Jadida, Morocco
June 2020 – August 2020
Organized and led dance workshops for children and teens to promote self-expression, teamwork, and confidence through movement. Helped foster a supportive and creative environment while encouraging healthy habits and community engagement.

Languages

English
Full Professional
French
Full Professional
Russian
Native/ Bilingual
Arabic
Native/ Bilingual

Certification

Korean Language Certification (Level 2A)

University of literature and Human Sciences,

Morocco-El Jadida

Affiliations

• Painting and Creative Art
• Dance Classes
• Online Strategy Games (League of Legends)
• Traveling and Exploring New Cultures
• Language Learning (French, English,Korean,Arabic)
• Reading Fiction & Fantasy

Timeline

Bilingual Funding Officer

Financeit
10.2024 - Current

Bilingual Customer Service Representative

Financeit
01.2024 - 10.2024

Bilingual Customer Service Representative

Simply Group
05.2023 - 12.2023

Manager

Nour Optical
10.2021 - 11.2022

Administrative Assistant

Safi Vert
12.2020 - 09.2021

Master's degree - Banking and Finance

Chouaïb Doukkali University

Bachelor's degree - Economics and business management

Chouaïb Doukkali University

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Amina Elaouni