Amina Davuzova
Brossard,QC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
GAP inc Canada BANANA REPUBLIC
Brossard, QC
06.2024 - Current
- Drive efficient staff supervision, effective inventory management, and deliver exceptional customer service.
- Contributed to sales strategies, organized merchandise, and performed administrative tasks to ensure the store operated smoothly
- Gained valuable insights into employee coaching and the significance of collaboration
Lead Manager
GAP inc Canada BANANA REPUBLIC
Brossard, Quebec
09.2023 - 06.2024
- Successfully enhanced the quality of store service, store reviews, and brand loyalty within a short tenure.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked progress on projects and provided timely feedback to staff members.
- Created new strategies for improving customer service standards within the organization.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Stylist Sales Associate
Gap inc Canada / Banana Republic
Brossard, Quebec
09.2023 - 12.2023
- Recognized for my leadership capabilities and qualities, I was quickly promoted to lead manager after excelling during the trial period.
- This position allowed me to gain valuable experience in store management while improving sales and customer service quality.
- Created an inviting atmosphere through attentive service, friendly attitude, knowledge of products, fashion trends.
- Tracked customer purchases using a point-of-sale system for loyalty programs and promotional tracking purposes.
- Informed customers about current sales, promotions, and special offers.
- Assisted in creating effective window displays that promoted store specials and seasonal collections.
- Organized merchandise displays to attractively showcase products.
Entrepreneur CEO
LAVICO
Almaty, Kazakhstan
05.2021 - 10.2023
- Transformed my personal passion into a successful business venture, creating custom bedding drapes and home outfits using environmentally-friendly materials
- Designed organizational structures for efficient operations management.
- Led brainstorming sessions to generate innovative ideas for new ventures.
- Established pricing structures for products and services.
- Monitored competitors' activities in order to stay ahead of the curve.
- Negotiated contracts with customers, vendors, and partners.
- Built a team of highly-skilled professionals to support business objectives.
- Developed business plans and strategies for new product launches.
- Organized events such as fashion shows, business conferences, workshops.
- Managed marketing campaigns to increase brand awareness and visibility.
- Maintained relationships with key clients to secure repeat business.
- Developed and updated website and social media profile pages to market products and services.
- Set direction to establish desired image for business.
- Managed company budget, optimizing expenses to increase profitability.
- Resolved issues quickly through meticulous research and quick decision-making.
TV Fashion Stylist / Personal Stylist
HIT TV / Eurasia First Chanel / Production company
Almaty, Kazakhstan
10.2018 - 07.2023
- Gained unparalleled expertise in handling difficult customers, excelling in delivering seamless service despite challenging circumstances.
- Collaborated with production teams to create visually appealing and on-brand outfits for TV show hosts, guests, and performers
- Implemented efficient systems to track and manage wardrobe items
- Ensured effective teamwork among makeup artists, hairstylists, and crew members
- Successfully handled unexpected challenges with ease
- Engaged in close collaboration with clients in order to gain understanding of their distinct preferences, body shapes, and style targets
- Executed detailed assessments of clothing collections
- Styled clients for special occasions
- Organized and led shopping outings
- Organized and directed various charity events and fashion shows
- Developed and presented fashion workshops.
Sales and Marketing Supervisor
Caterpillar
Almaty, Kazakhstan
10.2011 - 08.2018
- Developed and executed targeted marketing campaigns that resulted in a 20% sales increase and a 15% rise in lead generation
- Closed strategic partnerships with three industry leaders
- Collaborated with sales teams to identify key customer pain points and creating tailored solutions.
- Prepared reports on sales activities for management review.
- Managed inventory levels by tracking sales data in order to forecast future demand.
- Created and implemented strategies to increase sales volume and market share.
- Maintained an up-to-date knowledge of industry trends, market conditions, competitive activities, advertising, and promotional trends.
- Analyzed market trends to identify potential opportunities for growth.
Education
Fashion Stylist / Image consultant -
AKIS FASHION and STYLE ACADEMIE
Kazakhstan12.2017
Business administration -
Concordia university
Montreal01.2007
Accountant -
DAWSON college
MontrealSkills
- Fashion trends
- Understanding of colors
- Personal Shopping
- Fabrics
- Visual Merchandising
- Relationship Building
- Textures
- Social Media Promotion
- Visualization techniques
- Customer Service Management
- Team Development
- Project Management
- Store Merchandising
- Strategic thinker
Languages
English
Professional
French
Professional
Russian
Professional
Affiliations
Leathercrafting and Upcycling Transforming old leather items or fabric into new, unique creations, blending creativity with sustainability.
Accomplishments
November 2024 Honored to be a Gold Stylist of the month at Banana Republic
March 2020 Received a letter of appreciation for my contribution to the development of fashion and style in Kazakhstan
October 2019 Became a member of the Central Asian Stylists Association
Certification
- Internal auditor of integrated Management System OHSAS 18001:2007 ISO 9001:2015
Timeline
Assistant Manager
GAP inc Canada BANANA REPUBLIC
06.2024 - Current
Stylist Sales Associate
Gap inc Canada / Banana Republic
09.2023 - 12.2023
Lead Manager
GAP inc Canada BANANA REPUBLIC
09.2023 - 06.2024
Entrepreneur CEO
LAVICO
05.2021 - 10.2023
TV Fashion Stylist / Personal Stylist
HIT TV / Eurasia First Chanel / Production company
10.2018 - 07.2023
Sales and Marketing Supervisor
Caterpillar
10.2011 - 08.2018
Fashion Stylist / Image consultant -
AKIS FASHION and STYLE ACADEMIE
Business administration -
Concordia university
Accountant -
DAWSON college
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