Amina Baskai
185 Rue du Semianire, Montreal,Quebec
Summary
Dynamic and dedicated bilingual case manager with over 5 years of experience in disability claims analysis and care coordination. Proven track record in assessing client needs and collaborating with healthcare professionals to develop effective treatment plans. Committed to enhancing client well-being and improving outcomes through comprehensive support and advocacy.
Overview
4
4
years of professional experience
Work History
Disability Claim Specialist
RBC Insurance
08.2023 - 07.2024
- Adjudicated and managed an average of 50+ individual disability claims in both English and French, ensuring 100% compliance with policy guidelines and maintaining a client satisfaction rate of over 95%.
Conducted in-depth assessments of medical and psychosocial factors influencing clients' functional capabilities and limitations,
Engaged in ongoing professional development, completing 200 hours of industry training annually to stay current with best practices and enhance expertise as a Disability Claims Specialist.
Reviewed an average of 200+ pages of medical records per month, ensuring accurate assessments of functional limitations caused by disabilities.
Managed high caseloads of 50+ active claims simultaneously, ensuring 100% adherence to processing timelines and reducing backlog by 20%.
Collaborated with a multidisciplinary team of healthcare professionals, leading to the successful implementation of personalized treatment plans and improved client recovery outcomes.
Developed individualized return-to-work plans, assisting 75% of clients in successfully reintegrating into the workforce within target recovery timelines.
Disability Management Coordinator
Bell Technical Solutions Inc
06.2022 - 01.2023
- Processed and entered critical medical documentation for short- and long-term disability claims, ensuring accuracy and compliance with internal guidelines
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Assisted managers and HR teams by providing insights on employee absences and anticipated disability leave durations, enhancing workforce planning.
- Processed and entered critical medical documentation for CNESST, short- and long-term disability claims, ensuring accuracy and compliance with internal guidelines.
Disability Management Assistant ( Contract )
CBC/Radio-Canada
03.2022 - 04.2022
- Processed and entered critical medical documentation for short- and long-term disability claims.
- Supported managers and HR teams with rationale for absences and anticipated disability leave durations.
- Maintained regular communication with employees and medical clinics to ensure seamless coordination.
- Produced detailed Excel reports and managed invoice processing.
Disability Management Coordinator
Organizational Solutions Inc
08.2020 - 02.2022
- Opened and managed short-term disability and workers' compensation claims within tight deadlines.
- Conducted interviews and corresponded with all parties involved in the claims process.
- Documented detailed claim histories and coordinated follow-ups to ensure timely claim resolution.
- Participated in training sessions to enhance knowledge of claims adjudication and return-to-work facilitation.
Education
Certificate - Law : Concentration in Labor Law
Université Laval
Online Continuing Education 12-2025
Graduate Microprogram - Strategic Health And Safety Management
Université De Sherbrooke
Montreal, QC07-2023
Bachelor - Psychology
Concordia University
Montreal, QC05-2015
Certificate - Management
College CDI
Montreal, QC05-2012
Skills
- Adept at translating complex medical-legal documentation into actionable plans for diverse stakeholders
- End-to-End Disability Claims Management CNESST/WSIB Compliance
- Multidisciplinary Team Coordination (Physicians, Legal, HR)
- Client Needs Assessment & Customized Solution Development
Additional Roles
- Fundraiser (Fundraising Direct, Montreal, QC) – April 2020 – August 2020
- Small Business Specialist (TD Bank, Montreal, QC) – August 2018 – September 2019
- Admission Representative (Herzing College, Toronto, ON) – September 2016 – March 2017
- Optometrist Assistant (New Look Eyewear, Montreal, QC) – January 2013 – June 2013
Timeline
Disability Claim Specialist
RBC Insurance
08.2023 - 07.2024
Disability Management Coordinator
Bell Technical Solutions Inc
06.2022 - 01.2023
Disability Management Assistant ( Contract )
CBC/Radio-Canada
03.2022 - 04.2022
Disability Management Coordinator
Organizational Solutions Inc
08.2020 - 02.2022
Certificate - Law : Concentration in Labor Law
Université Laval
Graduate Microprogram - Strategic Health And Safety Management
Université De Sherbrooke
Bachelor - Psychology
Concordia University
Certificate - Management
College CDI
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