Summary
Overview
Work History
Education
Skills
Languages
Community work
Timeline
Generic

Amina Awely

Montreal

Summary

Dynamic and dedicated professional with extensive experience at ExpoCam, excelling in guest relations and hospitality management. Proven ability to enhance customer satisfaction through effective problem-solving and a calm demeanor. Recognized for fostering teamwork and communication, contributing to high employee retention and successful event coordination.

Positive, customer-focused individual with natural ability to create welcoming environments and assist guests with their needs. Possesses strong communication and problem-solving skills, along with solid understanding of customer service principles. Committed to enhancing guest experiences and contributing to positive team dynamic.

Overview

2
2
years of professional experience

Work History

Reception and Hospitality Associate

ExpoCam
02.2025 - 02.2025
  • Handled guest complaints professionally and diplomatically, leading to positive resolutions and repeat business.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Played a pivotal role in achieving a high employee retention rate by fostering a positive work culture that valued teamwork, communication, and recognition.
  • Ensured cleanliness standards were met throughout all public areas of the events by conducting regular inspections.
  • Contributed to a safe working environment by enforcing strict adherence to safety regulations among staff members.
  • Maintained accurate records of all financial transactions, ensuring proper tracking of revenues and expenses within the department.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

Community Activity Coordinator

Club Sagacité
05.2024 - 12.2024
  • Developed customized activity plans for diverse groups, ensuring inclusivity and accessibility for all participants.
  • Maintained and ordered supplies for activities.
  • Coordinated special events like holiday parties or themed days that fostered a sense of community among participants.
  • Maintained open lines of communication between staff members to ensure seamless coordination of all aspects of the programming process.
  • Evaluated program effectiveness through regular feedback sessions, making necessary adjustments to enhance future experiences.
  • Collaborated with multidisciplinary teams to create comprehensive and meaningful programs tailored to individual needs.
  • Organized successful fundraising events that generated significant revenue for program enhancements or expansions.
  • Cultivated a positive atmosphere by consistently demonstrating enthusiasm and dedication throughout all interactions with staff, volunteers, and participants.
  • Optimized use of available spaces by carefully considering capacity limits and redesigning layouts as needed for various activities.
  • Coordinated with other entertainment venues to create joint promotional events.
  • Monitored budget and expenditures, keeping facility within budget.

Customer Service Advisor

Desjardins
03.2023 - 04.2024
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Implemented strategies to reduce average handling time without compromising on service quality.
  • Streamlined call handling processes for increased efficiency and reduced wait times.

Retail Sales Associate

Couche-Tard
10.2022 - 02.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.

Education

DEC Of Fashion Design - Fashion Design

Cégep Marie-Victorin
Montreal, QC

DEC Of Fashion Design - Fashion Design

College LaSalle
Montreal, QC

High School -

École Secondaire Polyvalent Dalbe-Viau
Lachine, QC
06.2022

Skills

  • Guest relations
  • Cross-cultural awareness
  • Problem-solving abilities
  • Multitasking
  • Active listening
  • Team collaboration
  • Calm and pleasant demeanor
  • Task prioritization
  • Hospitality management
  • Project management
  • Staff scheduling
  • Initiative and Self-motivation
  • Professional appearance

Languages

French
Native or Bilingual
English
Full Professional

Community work

Montreal Kiki Ballroom Alliance: Community Outreach (April 2024 -Current)

  • Organized and facilitated community events and workshops on ballroom culture.
  • Mentored and supported LGBTQ+ and BIPOC youth in self-expression and confidence-building.
  • Led and assisted in educational workshops and performance coordination.
  • Engaged in outreach, networking, and partnership-building.
  • Managed social media promotion and event marketing.
  • Helped create inclusive and affirming spaces for youth.
  • Supported fundraising and grant initiatives for community programs.

Timeline

Reception and Hospitality Associate

ExpoCam
02.2025 - 02.2025

Community Activity Coordinator

Club Sagacité
05.2024 - 12.2024

Customer Service Advisor

Desjardins
03.2023 - 04.2024

Retail Sales Associate

Couche-Tard
10.2022 - 02.2023

DEC Of Fashion Design - Fashion Design

Cégep Marie-Victorin

DEC Of Fashion Design - Fashion Design

College LaSalle

High School -

École Secondaire Polyvalent Dalbe-Viau

Similar Profiles

CREATE PROFILE
Amina Awely