Amina Abdullahi
Edmonton,Alberta
Summary
Customer service professional with over ten years of experience providing quality care to clients, with a proven ability to multi-task, prioritize, and manage time effectively. Interested in Customer-facing roles that offer opportunities to work with high volume clients and resolve customer concerns in a professional manner.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Field Technician
Bravo Target Safety
2022.06 - 2023.02
- Cleaned and inspected respiratory masks
- Prepared fit testing procedures for the oil field workers
- Inspected and filled gas detection monitors
- Loaded up breathing air packs.
Front Desk/Housing Associate
SNC Lavalin O&M Logistics
2013.11 - 2021.08
- Provided hospitality reception services to the camp residents
- Coordinated with other camp departments, such as housekeeping and maintenance to ascertain all rooms are clean and well maintained
- Ensured data stored in the system is current with respect to resident information, resident requests, room availability, check in/checkout information, as well as housekeeping/maintenance work orders
- Completed daily check-ins and flags outstanding concerns for team members and management.
Front Desk Agent
Discount Car Rental
2011.04 - 2013.10
- Answered phone inquiries and made customer reservations
- Supported Rental Agents with customer showings of vehicle inventory
- Provided excellent customer service and responded to client needs
- Maintained sales records for inventory control
- Followed-up with customers regarding rental contracts
- Performed administrative duties as needed.
Guest Attendant
Alladin Hotel
2009.07 - 2011.02
- Provided information to guests regarding local attractions/services
- Responded to particular guest requests, such as wake up calls
- Listened to the guests' requests or complaints and problem solved accordingly
- Reported lost and found articles, safety problems, or particular room issues to the team lead
- Transferred requested bedding from the room service to guest rooms
- Refilled guest amenities and supplies.
Education
High school Diploma -
Queen Elizabeth Secondary
Skills
- Complaint Resolution
- Account Updating
- Inbound and Outbound Calling
- Report Generation
- Appointment Scheduling
- Data Collection
- Paperwork Processing
- Call Management
- Verifying Data Accuracy
- Word Processing
References
Available Upon Request
Certification
First Aid
H2S Alive
Common Safety Orientation
Timeline
Field Technician
Bravo Target Safety
2022.06 - 2023.02
Front Desk/Housing Associate
SNC Lavalin O&M Logistics
2013.11 - 2021.08
Front Desk Agent
Discount Car Rental
2011.04 - 2013.10
Guest Attendant
Alladin Hotel
2009.07 - 2011.02
High school Diploma -
Queen Elizabeth Secondary
First Aid
H2S Alive
Common Safety Orientation
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