Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Amina Abdullahi

Edmonton,Alberta

Summary

Customer service professional with over ten years of experience providing quality care to clients, with a proven ability to multi-task, prioritize, and manage time effectively. Interested in Customer-facing roles that offer opportunities to work with high volume clients and resolve customer concerns in a professional manner.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Field Technician

Bravo Target Safety
06.2022 - 02.2023
  • Cleaned and inspected respiratory masks
  • Prepared fit testing procedures for the oil field workers
  • Inspected and filled gas detection monitors
  • Loaded up breathing air packs.

Front Desk/Housing Associate

SNC Lavalin O&M Logistics
11.2013 - 08.2021
  • Provided hospitality reception services to the camp residents
  • Coordinated with other camp departments, such as housekeeping and maintenance to ascertain all rooms are clean and well maintained
  • Ensured data stored in the system is current with respect to resident information, resident requests, room availability, check in/checkout information, as well as housekeeping/maintenance work orders
  • Completed daily check-ins and flags outstanding concerns for team members and management.

Front Desk Agent

Discount Car Rental
04.2011 - 10.2013
  • Answered phone inquiries and made customer reservations
  • Supported Rental Agents with customer showings of vehicle inventory
  • Provided excellent customer service and responded to client needs
  • Maintained sales records for inventory control
  • Followed-up with customers regarding rental contracts
  • Performed administrative duties as needed.

Guest Attendant

Alladin Hotel
07.2009 - 02.2011
  • Provided information to guests regarding local attractions/services
  • Responded to particular guest requests, such as wake up calls
  • Listened to the guests' requests or complaints and problem solved accordingly
  • Reported lost and found articles, safety problems, or particular room issues to the team lead
  • Transferred requested bedding from the room service to guest rooms
  • Refilled guest amenities and supplies.

Education

High school Diploma -

Queen Elizabeth Secondary

Skills

  • Complaint Resolution
  • Account Updating
  • Inbound and Outbound Calling
  • Report Generation
  • Appointment Scheduling
  • Data Collection
  • Paperwork Processing
  • Call Management
  • Verifying Data Accuracy
  • Word Processing

References

Available Upon Request

Certification

First Aid

H2S Alive

Common Safety Orientation

Timeline

Field Technician

Bravo Target Safety
06.2022 - 02.2023

Front Desk/Housing Associate

SNC Lavalin O&M Logistics
11.2013 - 08.2021

Front Desk Agent

Discount Car Rental
04.2011 - 10.2013

Guest Attendant

Alladin Hotel
07.2009 - 02.2011

High school Diploma -

Queen Elizabeth Secondary

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Amina Abdullahi