Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Amina Abdillahi

Amina Abdillahi

Ottawa

Summary

Customer Service Specialist experienced in conflict resolution and call control, enhancing client satisfaction and operational efficiency. Achieved high customer satisfaction through active listening, stress management, and decisive communication, consistently exceeding customer expectations. Focused on delivering effective solutions and fostering a positive customer experience.

Overview

4
4
years of professional experience

Work History

Call center Representative

RPM Groups
Nepean
01.2026 - 05.2026
  • Handled complex billing inquiries with patience and clarity, improving customer satisfaction and reducing repeat calls for unresolved issues.
  • Handled complex customer inquiries with tailored solutions, improving first-contact resolution rates and enhancing overall customer satisfaction.
  • Processed customer account updates accurately, ensuring data integrity and reducing billing discrepancies to enhance overall operational efficiency.
  • Assisted customers with inquiries and resolved issues efficiently.
  • Conducted follow-up calls to ensure customer satisfaction and retention.

Intern

Richard pfaff alternate high school
Ottawa
09.2024 - 06.2025
  • Assisted teachers with lesson preparations and classroom activities.
  • Organized student materials and resources for daily lessons.
  • Supported individual students with academic tasks and projects.

Costumer service representative

GARAGE
Ottawa
01.2022 - 01.2024
  • Resolved customer complaints through active listening and problem-solving techniques.
  • Assisted customers with inquiries and product information effectively.
  • Collaborated with team members to enhance service quality and customer satisfaction.

Education

Public relations - Public Relations

Algonquin college
Ottawa, Ontario, Canada
07.2026 - 07.2026

High school diploma -

Richard Pfaff alternate program
Ottawa, ON

Skills

  • Customer service
  • Call control
  • Conflict resolution
  • Billing inquiries management
  • Data entry
  • CRM software
  • Customer relationship management
  • Active listening
  • Communication strategies
  • Multitasking
  • Stress management
  • Team collaboration
  • Product knowledge

Languages

  • English, Native
  • Somali, Native
  • French, Native

Timeline

Public relations - Public Relations

Algonquin college
07.2026 - 07.2026

Call center Representative

RPM Groups
01.2026 - 05.2026

Intern

Richard pfaff alternate high school
09.2024 - 06.2025

Costumer service representative

GARAGE
01.2022 - 01.2024

High school diploma -

Richard Pfaff alternate program
Amina Abdillahi