Amin Whittingham

RBC Banking advisor :

• Assist clients with a wide range of everyday banking transactions including deposits, withdrawals, bill payments, fund transfers, and account inquiries, ensuring accuracy and efficiency.

• Provide personalized advice on credit options and investment products tailored to each client’s financial goals.

• Educate clients on using RBC’s digital platforms—mobile, online, and tablet banking—to help them manage their finances securely and independently.

• Handle sensitive and confidential client information with the utmost care, following privacy policies and regulatory requirements to maintain trust.

• Proactively identify client needs through active listening and conversation, offering appropriate product referrals or connecting them with specialists for complex solutions.

• Resolve client issues promptly, taking ownership to prevent future problems and ensure a positive banking experience.

• Build and nurture strong relationships with clients and internal partners to support seamless referrals and comprehensive financial services.

• Consistently achieve sales targets by understanding client priorities and delivering solutions that add value.

• Managed product listings on Amazon, including writing descriptions, uploading images, and optimizing keywords to increase visibility and sales
• Conducted market research to identify trending products and set competitive pricing strategies
• Utilized Amazon Seller Central to manage inventory, orders, and track sales performance
• Coordinated with suppliers to ensure timely product restocking and shipment.

• Handled escalated calls, resolving complex client issues related to insurance claims and warranty coverage
• Supervised a team of 6 claims specialists, conducting one-on-one coaching sessions to improve performance and call handling
• Reviewed and graded team calls, providing feedback and setting improvement plans to ensure adherence to procedures and customer satisfaction
• Conducted performance reviews, focusing on metrics such as call flow, customer satisfaction, and procedural adherence
• Organized and led team meetings, fostering a collaborative and motivating environment.

• Managed customer service calls, including account management and addressing warranty coverage inquiries
• Provided exceptional support to clients, resolving issues and ensuring high levels of customer satisfaction
• Assisted clients with detailed account management tasks, ensuring accuracy and timeliness in all transactions
• Delivered accurate information regarding insurance claims, coverages, and related services.

• Provided outstanding customer service and resolved banking issues efficiently
• Utilized bilingual skills in English and French to assist a diverse clientele
• Managed account tasks, ensured accuracy, and maintained compliance with regulations
• Advised clients on products and services, and identified opportunities for cross-selling
• Handled client complaints, aiming for high satisfaction and retention
• Collaborated with team members to enhance the client experience.