Overview
Work History
Education
Skills
Timeline
Generic

Amin Whittingham

Ontario

Overview

4
4
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Client Service Specialist

Optima Communications international Inc
12.2022 - Current
  • Started as a client service specialist agent dealing with insurance claims
  • Assisted clients with filling claims, product order and replacements
  • purchasing extended warranties on items

Client Service Specialist Supervisor

Optima Communications
03.2023 - Current
  • Handled a team of 6 claims specialists, provided coaching and performance reviews, handled meetings, assisted clients with warranty coverages, and handled call escalations.
  • Provided one-on-one coaching and performance reviews for adherence, clock-in and clock-out times, time on calls, procedures taken, call flow, customer overall satisfaction after the call, rap-up time after the call, notes that were taken after and during the call, and overall team call review to give insight on tips and improvement opportunities to aide customers.

Operational Manager

Amazon - Self Employed
04.2021 - Current
  • Was the primary information source for the team, maintained compliance and consistency, identified promotional opportunities, developed promotional calendars, managed customer service relationships, and monitored seller ratings.

French Tutor

Remote|Self-Employed
01.2021 - 08.2022
  • Gave in-person and online instruction to students, assisted in assembling lesson plans, kept records of academic performance, and addressed areas of improvement for students.

Client Service Specialist/ Bilingual Specialist

Remote|Scotia Bank
10.2020 - 11.2021
  • Delivered friendly and professional service to clients, engaged with clients through various channels, educated clients on financial products, and worked towards excellent service.

Education

College diploma - Police foundations

Sheridan
09.2019 - 05.2021

High School Diploma - undefined

Ecole Secondaire Jeunes sans Frontiers
09.2019 - 05.2021

Skills

    Leader by example

    Detail-oriented

    Quick, adaptable, and flexible learner

    Punctuality

    Fluent in French, Arabic, English

    Responsible and dependable

    Banking (1 year)

    Financial Services (1 year)

    Multilingual (3 years)

Timeline

Client Service Specialist Supervisor

Optima Communications
03.2023 - Current

Client Service Specialist

Optima Communications international Inc
12.2022 - Current

Operational Manager

Amazon - Self Employed
04.2021 - Current

French Tutor

Remote|Self-Employed
01.2021 - 08.2022

Client Service Specialist/ Bilingual Specialist

Remote|Scotia Bank
10.2020 - 11.2021

College diploma - Police foundations

Sheridan
09.2019 - 05.2021

High School Diploma - undefined

Ecole Secondaire Jeunes sans Frontiers
09.2019 - 05.2021

Similar Profiles

CREATE PROFILE
Amin Whittingham