Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Amin Sheikh

Oakville,ON

Summary

Aspiring banking professional with a strong foundation in customer engagement and problem-solving. Experienced in driving customer satisfaction and retention through tailored solutions, effective communication, and data-driven insights. Passionate about applying my skills to enhance customer experiences in the banking sector, with a focus on building lasting relationships, optimizing service delivery, and contributing to the growth of a dynamic financial institution.

Overview

2
2
years of professional experience

Work History

Customer Engagement Representative

Matchless Travels
Mississauga, Ontario
07.2023 - 09.2023
  • Provided exceptional customer service by addressing travel-related inquiries, troubleshooting booking issues, and offering personalized recommendations to ensure a seamless, enjoyable travel experience.
  • Managed the company's social media accounts by creating engaging content, and fostering online community engagement.
  • Utilized travel and ticketing software to assist customers in booking travel arrangements. Ensuring smooth transactions and customer satisfaction.

Customer Experience Associate

Matchless Adventures
Gravenhurst, Ontario
06.2024 - 09.2024
  • Ensured adherence to safety protocols for boat rentals, maintaining a safe and enjoyable customer experience.
  • Communicated product features and benefits effectively to customers, enhancing their understanding and satisfaction.
  • Resolved customer inquiries and issues promptly, ensuring a positive and seamless rental experience, leading to high customer retention, and positive feedback.

Brand Ambassador

Betstamp
04.2025 - 11.2025
  • Promoted Betstamp's app by clearly communicating its features, driving user sign-ups, and helping customers optimize their experience through incentives and promotions.
  • Organized Betstamp-funded events to enhance brand visibility and engage with the target audience effectively.

Education

Bachelor of Economics - Business

Wilfrid Laurier University
Waterloo, ON

Skills

  • Data analysis
  • Customer relationship management
  • Sales strategies
  • Social media management
  • Problem solving
  • Proficiency in Excel

Affiliations

  • PSAP - CPA Program: Networking with industry professionals and participation in career development sessions to enhance communication, leadership, and financial services knowledge.

Timeline

Brand Ambassador

Betstamp
04.2025 - 11.2025

Customer Experience Associate

Matchless Adventures
06.2024 - 09.2024

Customer Engagement Representative

Matchless Travels
07.2023 - 09.2023

Bachelor of Economics - Business

Wilfrid Laurier University

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Amin Sheikh