Amin Mardan
Vancouver
Summary
Experienced and results-driven healthcare IT professional with over 18 years of expertise in business and systems analysis, data analytics, and surgical information management. Demonstrated success leading full system development life cycle (SDLC) initiatives, including requirements gathering, business process review and redesign, software testing, and training. Skilled in evaluating and implementing IT solutions that streamline clinical workflows and enhance patient outcomes. Strong analytical acumen for identifying system inefficiencies and delivering actionable insights to support strategic decision-making. Collaborative and solutions-oriented, with a proven ability to align cross-functional teams and drive complex healthcare projects to successful, on-time, and on-budget completion.
Overview
22
22
years of professional experience
Work History
Analyst, Perioperative and Surgical Supply Network
Surgery Information Systems
06.2023 - Current
- Delivered orientation and Meditech Magic training to new site DPC clerks on supply chain procedures and best practices.
- Acted as a key resource and advisor on supply management issues for Perioperative and MDR leadership teams.
- Led intra-ocular lens (IOL) coordination with PHSA, surgeons, and Finance, managing inventory changes, pricing updates, and communications.
- Developed and implemented the IOL no charge workflow, enabling efficient processing of no-charge intraocular lens transactions and reducing administrative delays.
- Maintained clinical dictionaries, supported preference card updates, coordinated product changes, and provided CIRR system support.
- Designed and implemented the MDR Equipment Downtime Tracking Power App and the Power BI Dashboard to monitor operational efficiency and support data-driven decision-making.
- Collaborated with the SIS Business Analyst team to support the design and rollout Power BI of Surgical dashboards, ensuring alignment with operational goals and optimal usability for frontline staff.
- Generated and fulfilled ad-hoc supply chain data requests to support supply chain analysis, ensuring timely and accurate information delivery for decision-making.
- Demonstrated strong ability to work in high-pressure, cross-functional environments while maintaining productive partnerships with diverse stakeholders.
- Provided comprehensive product change and recall support by coordinating communication and logistics to ensure timely and accurate updates across supply chain and clinical teams.
- Designed and implemented the SIS Supply Chain ticketing system to streamline customer interactions, improve issue tracking, and enhance overall team responsiveness.
- Conducted Meditech Magic staff training sessions for staff, enhancing their understanding of supply chain processes and improving compliance with operational standards.
- Identified and corrected CJRR (Canadian Joint Replacement Registry) and SPR (Surgical Prosthesis Reporting) prosthesis data errors, ensuring accurate reporting and regulatory compliance.
- Developed detailed item and preference card extracts for the new Expanse system to support surgical planning and inventory management, enhancing accuracy and operational efficiency in perioperative workflows
Surgical Systems Analyst
BC Children’s and Women’s Hospital
04.2007 - 06.2023
- Served as the surgery information systems subject matter expert, collaborating with technology stakeholders and clients to resolve issues and recommend and implement system enhancements
- Identified and mitigated risks to the service delivery and proactively addressed and resolved issues before they impacted service levels
- Participated in the technical recovery of major system outages, interfacing with numerous stakeholders including external vendors or outsourced service delivery teams
- Monitored service performance and recommended areas of focus for continuous improvement initiatives, including application performance management
- Managed and performed application maintenance, data quality management, user training, trouble shooting and project coordination for Operating Room Scheduling Office System (ORSOS) / Cerner.
- Designed operational surgical metrics, reports and other analytical solutions to provide insights to hospital executives for decision making. (Improved first case delays at BC Children’s Hospital by 10%).
- Skilled in troubleshooting and generating solutions for complex system wide deficiencies by utilizing IMPROVE and lean methodology.
- Foster partnering relationships with surgeons, nurses, administration staff, anesthesiologists, IMIT, Surgical Patient Registry, Ministry Of Health and vendors to solve interdepartmental problems.
- Due to excellent work performance, was promoted with additional responsibility as Site Lead for high profile national PCATS project, representing BC Children's Hospital with other facilities across Canada.
- Worked closely with IBM head office team to design, implement, update and measure PCATS (Pediatrics Canadian Access Targets for Surgery).
- Researched and adopted new technologies to add value to existing offerings.
Systems Analyst
Interior Health Authority
02.2006 - 01.2007
- Responsible for performing maintenance and data management for Hedgehog Information System.
- Attained proficiency in analyzing operational problems by performing root cause analysis and implementing innovative solutions.
- Proficient at managing training sessions for clinical and clerical staff.
Internet Content Analyst
Rocketinfo Inc
01.2005 - 02.2006
- Gained extensive data management experience at a leading provider of real-time news, web logs, and search engine solutions, supporting information delivery for businesses and web portals.
- Managed a database of 13,000 online news sources, overseeing content curation for search result displays and regularly adding new sources to ensure comprehensive coverage
Information Management Analyst
Government of Canada - Agriculture and Agri-Food
09.2003 - 09.2004
- (Co- op position) Responsible for the maintenance of government of Canada national study database and established data integrity auditing processes.
Education
Bachelor of Commerce - Information Systems (Co-operative Option)
Carleton University
Ottawa, ONApplied Database Administration And Design - Certificate
British Columbia Institute of Technology
Vancouver, BCSkills
- Software: Tableau, Power BI, SQL Server, Advanced Query Tool, JIRA, VISIO, Crystal Reports, Excel and other Microsoft Office applications
- Health Information Systems: Meditech Magic, Meditech Client Server, Meditech Expanse, ORSOS, Surgical Patient Registry, Cerner and Surginet
Timeline
Analyst, Perioperative and Surgical Supply Network
Surgery Information Systems
06.2023 - Current
Surgical Systems Analyst
BC Children’s and Women’s Hospital
04.2007 - 06.2023
Systems Analyst
Interior Health Authority
02.2006 - 01.2007
Internet Content Analyst
Rocketinfo Inc
01.2005 - 02.2006
Information Management Analyst
Government of Canada - Agriculture and Agri-Food
09.2003 - 09.2004
Bachelor of Commerce - Information Systems (Co-operative Option)
Carleton University
Applied Database Administration And Design - Certificate
British Columbia Institute of Technology
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