Summary
Overview
Work History
Education
Skills
Timeline
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Amin Khazaie

Mississauga,Canada

Summary

Dynamic leader and educator with proven expertise in streamlining departmental operations and enhancing service delivery, notably at Niagara College Toronto. Skilled in leveraging digital tools like Brightspace and fostering stakeholder collaboration to improve academic and customer service outcomes. Excels in communication and leadership, driving efficiency and compliance across teams.

Overview

8
8
years of professional experience

Work History

College Instructor

Niagara College Toronto
Toronto, Canada
05.2023 - Current
  • Delivered courses in Business Communication and English with an emphasis on practical applications and student engagement
  • Designed and updated course materials to align with institutional objectives
  • Conducted assessments and provided personalized academic guidance to improve student outcomes
  • Encouraged collaborative learning, increasing group project participation and fostering critical thinking

Application Submission Specialist

ApplyBoard
Kitchener, Canada
05.2022 - 05.2024
  • Ensured accurate and efficient processing of student applications in compliance with institutional requirements
  • Communicated effectively with recruiters, students, and partner schools to resolve application issues and provide updates
  • Trained staff on application workflows, resulting in reduced errors and improved processing times
  • Collaborated with partner institutions to streamline the application process, enhancing overall satisfaction

Assistant Service Manager

Farm Boy
Oakville, Canada
09.2021 - 05.2022
  • Oversaw daily operations, including staff training, scheduling, and payroll
  • Implemented training initiatives that improved compliance and operational effectiveness
  • Enhanced team onboarding processes, reducing integration time and increasing efficiency

Customer Service Manager

Walmart
Saskatoon, Canada
12.2018 - 09.2021
  • Managed a team of 30+ associates to deliver consistent, high-quality customer service
  • Motivated staff to exceed performance benchmarks and fostered a customer-focused culture
  • Developed strategies to improve operational efficiency and increase customer satisfaction scores

Linguistics Department Coordinator and Lecturer

Payam-Noor University
Hamedan, Iran
09.2016 - 08.2018
  • Directed departmental operations to improve student support and academic outcomes
  • Coordinated schedules and ensured compliance with institutional and accreditation standards
  • Streamlined departmental processes, enhancing efficiency and reducing administrative delays

Education

Master of Business Administration - Business Analytics

Carleton University
Canada
12.2024

Master of Arts - Linguistics (TESOL)

University of Saskatchewan
Canada
04.2020

Bachelor of Arts - English Literature

Azad University
Iran
04.2012

Skills

  • Coordinating academic programs
  • Event management
  • Departmental operations
  • Compliance
  • Efficiency
  • Maintaining student records
  • Managing sensitive data
  • Privacy standards
  • Faculty support
  • Exam preparation
  • Grade management
  • Institutional policy adherence
  • Building relationships
  • Stakeholder collaboration
  • Service delivery
  • Microsoft Office Suite
  • Zoom
  • Brightspace (LMS)
  • Digital tools
  • Streamlining workflows
  • Communication
  • Leadership
  • Problem-solving
  • Teamwork
  • Decision-making

Timeline

College Instructor

Niagara College Toronto
05.2023 - Current

Application Submission Specialist

ApplyBoard
05.2022 - 05.2024

Assistant Service Manager

Farm Boy
09.2021 - 05.2022

Customer Service Manager

Walmart
12.2018 - 09.2021

Linguistics Department Coordinator and Lecturer

Payam-Noor University
09.2016 - 08.2018

Master of Business Administration - Business Analytics

Carleton University

Master of Arts - Linguistics (TESOL)

University of Saskatchewan

Bachelor of Arts - English Literature

Azad University

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Amin Khazaie