AMIN BEN YOUSSEF
Montréal
Summary
Positive, collaborative, and solutions-oriented professional with strong organizational and leadership skills. Possesses comprehensive understanding of team dynamics and project management, along with expertise in conflict resolution and performance optimization. Committed to fostering productive work environment and driving team success.
Overview
2
2
years of professional experience
Work History
Supervisor Tim Horton
Tim Hortons
06.2021 - 06.2022
- Delivered exceptional levels of customer service by expertly training and managing staff.
- Administered payroll and maintained employee records.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
Supervisor
Tim Hortons
07.2022 - 07.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Manager en restauration rapide
Kahwa Cafe
04.2022 - 05.2023
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Correctly calculated inventory and ordered appropriate supplies.
Education
Baccalauréat en Sciences Techniques - Équivalent du Diplôme d'Études Collégiales
Lycée Secondaire
Attestation d'Études Collégiales - Programme Données Massives
Institut Élite de Montréal
Skills
- Staff management
- Goal oriented
- Training and mentoring
- Customer service
- Inventory control
- Staff discipline
- Team building
Additional Information
- Cuisine
- Cuisine du monde
- Passion pour les cuisines du monde
Languages
Français
Avancé (C1)
Anglais
Opérationnel
Arabe
Langue maternelle
Timeline
Supervisor
Tim Hortons
07.2022 - 07.2023
Manager en restauration rapide
Kahwa Cafe
04.2022 - 05.2023
Supervisor Tim Horton
Tim Hortons
06.2021 - 06.2022
Attestation d'Études Collégiales - Programme Données Massives
Institut Élite de Montréal
Baccalauréat en Sciences Techniques - Équivalent du Diplôme d'Études Collégiales
Lycée Secondaire
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