Amin Afghanyar
Toronto,ON
Summary
Goal oriented individual with strong risk management and attention to detail abilities. Exceptional capability to influence in driving business results and deliver best in class customer service.
Overview
12
12
years of professional experience
Work History
TEAM MANAGER
SCOTIABANK
02.2021 - Current
- Driving excellent employee experience with the ability to manage a large team (up to 40 FTE)
- Excellent oversight with passion to drive outstanding business results , working with stakeholders in accordance to Scotiabank's risk policy.
- Results oriented, strategically managing various projects and initiatives while maintaining day to day operations
- Responsible for queue management, reporting , investigating
TEAM MANAGER
TDAF
01.2020 - 01.2021
- Managing level 2 complaints and CAREs files impacting privacy breaches, reputational risk, customer experience.
- Risk mitigation, adhering to AML, KYC,KYT policies and business SME
- Domesticated strategic thinking with strong ability to negotiate and solve complex matters.
TEAM MANAGER
TDAF
11.2018 - 01.2020
- Manage, coach, lead and develop team of dedicated agents and streamlining processes
- Building reports and analyzing business gaps , supporting IA projects , coaching and developing talent
SENIOR DETECTION AGENT
TD
01.2017 - 11.2018
- Fraud SME, taking on challenges and leadership opportunities within the business unit while working complex Fraudulent cases linked to wire Fraud, kiting, Client intentional and more.
FRAUD DETECTION AGENT
TD
03.2013 - 01.2017
- Analyze cases to identify and action Impersonation and Client Intentional fraud while exceeding business metrics and adhering to policies& procedures
- Provided feedback on procedures, trained new hire groups,
LOSS PREVENTION AGENT
TD
03.2012 - 03.2013
- Received incoming calls from clients to action Visa and Debit accounts as required while exceeding metrics for AHT, ACW, CEI.
Education
Bachelor of Arts -
York University
01.2016
Skills
- Influential Leadership
- Project Management
- Risk Management and Prevention Strategy
- Operational Effectiveness
Community Involvements
- Scotia Pulse committee
- TDAF, CDC lead
- FC&FMG, EEC
- TD Soccer
- TD Tree Day
- IVC member
Projects Initiatives
- Balanced Scorecard
- Back 2 Basics
- Process Updates
- ECMS
- Project Scorpio
- TD Wheels
- Productivity Calculator
- IA-DUPLICATE SIN
- Risk Remediations
- Digital Deferrals
- Keysys-Host Renewals
- Verint-15 upgrade
Timeline
TEAM MANAGER
SCOTIABANK
02.2021 - Current
TEAM MANAGER
TDAF
01.2020 - 01.2021
TEAM MANAGER
TDAF
11.2018 - 01.2020
SENIOR DETECTION AGENT
TD
01.2017 - 11.2018
FRAUD DETECTION AGENT
TD
03.2013 - 01.2017
LOSS PREVENTION AGENT
TD
03.2012 - 03.2013
Bachelor of Arts -
York University
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