Amilarc Sanchez
Victorville
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
15
15
years of professional experience
Work History
Receptionist / Medical Records Clerk
Dr. Quanwei Zhang, MD – Neurology & Sleep Medicine
08.2020 - Current
- Managed front desk operations including patient check-in, check-out, and phone support
- Scheduled and confirmed appointments for both in-office and Telehealth visits
- Processed, uploaded, requested, and maintained medical records using EHR/EMR systems
- Ensured strict compliance with HIPAA and patient confidentiality regulations
- Collected and processed patient co-payments in person and over the phone
- Maintained accurate and organized patient documentation to support providers and staff
- Delivered professional, compassionate customer service in a clinical environment
Department Supervisor (ASDS) / Customer Service Su
Home Depot
05.2011 - 05.2015
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained new employees on company policies, customer service standards, and product knowledge.
- Managed inventory levels, coordinating restocking efforts to meet customer demand effectively.
- Resolved customer issues promptly, enhancing overall satisfaction and loyalty to the store.
Education
High School Diploma - Associate of Science – Medical Billing & Coding
Victor Valley Highschool
Skills
- Actively expanding knowledge in medical billing, coding guidelines, and healthcare compliance
- Open to continued training and professional growth within the healthcare field
Timeline
Receptionist / Medical Records Clerk
Dr. Quanwei Zhang, MD – Neurology & Sleep Medicine
08.2020 - Current
Department Supervisor (ASDS) / Customer Service Su
Home Depot
05.2011 - 05.2015
High School Diploma - Associate of Science – Medical Billing & Coding
Victor Valley Highschool