Amil Khatkar
Mississauga,ON
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
1
1
year of professional experience
Work History
Concierge Supervisor
RBG Services
10.2023 - 07.2024
- Conducted competitive research to understand best practices and potential differentiators.
- Coached, supported and developed team with goal of continuous growth and skill improvement.
- Tracked and optimized team metrics such as overall production, conversion rates, product types and customer satisfaction.
- Greeted guests upon arrival by providing warm welcome.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
Front Desk Receptionist
Allied Universal
05.2023 - 07.2024
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Education
Master of Arts - Disaster And Emergency Management
Indira Gandhi National Open University
India12.2022
Master of Science - Hotel And Resort Management
Lambton College of Applied Arts And Technology
Mississauga, ON12.2024
Bachelor of Arts - Sociology
Chaudhary Ranbir Singh University
India06.2021
Skills
- Communication
- People Management
- Guest Relations
- Reservation Management
- Personal Assistance
- Reservation coordination
- Time Management
- Goal Oriented
- Peoples Skills
Languages
English
Timeline
Concierge Supervisor
RBG Services
10.2023 - 07.2024
Front Desk Receptionist
Allied Universal
05.2023 - 07.2024
Master of Arts - Disaster And Emergency Management
Indira Gandhi National Open University
Master of Science - Hotel And Resort Management
Lambton College of Applied Arts And Technology
Bachelor of Arts - Sociology
Chaudhary Ranbir Singh University
Similar Profiles
JOSE EMMANUEL P.FABELLAJOSE EMMANUEL P.FABELLA
HVAC MECHANICAL WORK ESTIMATOR AND AUTHORIZE MANAGING OFFICER at RBG CONSTRUCTION AND DEVT. CORPHVAC MECHANICAL WORK ESTIMATOR AND AUTHORIZE MANAGING OFFICER at RBG CONSTRUCTION AND DEVT. CORP
Jason SandharJason Sandhar
Tactical Security Guard at RBG SecurityTactical Security Guard at RBG Security
Cindy PichardoCindy Pichardo
Store Manager at RBG Management CorpStore Manager at RBG Management Corp