Amiksha Sewal

• Communication & Coordination:Facilitated clear and efficient communication between health professionals, departments, patients, and families, ensuring timely and accurate flow of information.
  Greeted and directed visitors, patients, and healthcare professionals, ensuring a welcoming and professional environment.
  Maintained strict confidentiality of patient information in compliance with healthcare regulations.
  
• Administrative Support:Performed various administrative tasks, including reception duties, managing phone calls, and handling inquiries from patients and families.
  Transcribed and processed physician orders accurately, ensuring smooth and timely scheduling of patient tests, treatments, and appointments.
  Assisted in the preparation and updating of patient records and charts, ensuring all necessary documentation was complete and up-to-date.
  
• Patient Care Coordination:Scheduled and coordinated patient tests, treatments, and appointments with healthcare providers.
  Supported the critical care unit by managing patient flow and ensuring that required medical tests and procedures were promptly arranged.
  
• Record Maintenance:Organized and maintained patient files and charts, updating them with relevant health records, physician orders, and treatment information as required.
  Track outstanding balances, send reminders for unpaid invoices, and follow up on payment status.
  
• Practice Perfect Software Administration:Proficiently navigate Practice Perfect software to manage patient scheduling, charting, billing, invoicing, and payment processing.
  Troubleshoot and resolve any issues related to Practice Perfect software to ensure smooth operation.
  Run daily, weekly, and monthly reports through Practice Perfect to track appointments, payments, outstanding invoices, and claims.
• Critical Care Experience: Supported patient care in a critical care setting by ensuring the accurate processing of orders and tests.
• Computer Skills: Demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other healthcare-related software for data entry, patient record management, and communication.
• Training & Courses:Completed computer or business-related courses.
  Attended customer service training, applying knowledge to provide exceptional care and support to patients and families.
  
  

• Front Desk Management:Greet clients, answer phones, and respond to email inquiries professionally and efficiently.
  Schedule and manage appointments for physiotherapists and massage therapists using Jane software.
  Maintain accurate and up-to-date client records and appointment logs.
• Client Relations:Assist clients with appointment bookings, cancellations, and rescheduling.
  Answer questions regarding clinic services, pricing, and insurance coverage.
  Handle client concerns and complaints with empathy, resolving issues promptly or escalating when necessary.
• Insurance Billing & Processing:Utilize advanced knowledge of insurance billing to submit, track, and process claims.(Telus elcaims, Sunlife, Alberta Blue Cross, PCN, Autoinsurances)
  Verify clients' insurance coverage and ensure proper documentation is submitted.
  Follow up on outstanding claims, manage denials, and resubmit claims as necessary.
  Maintain accurate financial records and communicate with insurance companies as needed.
• Jane Software Administration:Proficiently navigate Jane software to manage patient scheduling, charting, billing, and payment processing.
  Troubleshoot and resolve any issues related to Jane software to ensure smooth operation.
  Run daily, weekly, and monthly reports through Jane to track appointments, payments, and outstanding insurance claims.

Applying Payments & Invoicing:

• Accurately apply payments from clients and insurance companies using Jane software.
• Generate and send invoices to insurance companies, patients, and other payers in a timely manner.
• Track outstanding balances, send reminders for unpaid invoices, and follow up on payment status.