Rajane Victor
Brampton,ON
Summary
A dedicated, outgoing and friendly individual with strong skills of adaptability, creativity, reliability and a team player seeking a position with your progressing organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Swing Shift Manager
McDonald's
160 Sandalwood Parkway East
07.2019 - Current
- Improved employee productivity by implementing efficient scheduling and task allocation strategies.
- Enhanced team performance by providing regular coaching, training, and feedback sessions.
- Maintained a safe and compliant work environment by enforcing company policies and industry regulations.
- Addressed customer concerns promptly, leading to increased customer satisfaction rates.
- Collaborated with other managers to develop long-term strategies for continuous business growth.
- Ensured smooth shift transitions by maintaining thorough communication between teams and management.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Administrative Assistant
Soufrière Tourist Board
St.lucia
08.2017 - 01.2019
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted coworkers and staff members with special tasks on daily basis.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Guest Experience Manager
Jade Mountain Resort
St.lucia
02.2016 - 07.2017
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Educated guests about current promotions.
- Directed calls to appropriate parties.
- Provide support and assisted colleagues as required.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
Bachelor of Child And Youth Care - Child And Youth Care
Sheridan College
Brampton, ON01.2028
GED -
Medix College
Brampton, ON09.2022
Skills
- Professional demeanor and attentive to detail
- Exceptional Delegating abilities
- Outstanding communication and relationship building skills
- Successful leadership and collaborative skills
- Highly organized, able to multi-task and accomplish multiple objectives
- Efficient computing skills in Microsoft Office, Excel, PowerPoint and word
- Passionate about effectively creating and implementing conflict resolution
- Developed patience in a fast paced environment
- Flexible and able to build strict deadlines
Languages
English
Limited Working
French
Elementary
Certification
Food Handler Certificate
June 2020
Standard First Aid with CPR + C/AED
March 2023
Timeline
Swing Shift Manager
McDonald's
07.2019 - Current
Administrative Assistant
Soufrière Tourist Board
08.2017 - 01.2019
Guest Experience Manager
Jade Mountain Resort
02.2016 - 07.2017
Bachelor of Child And Youth Care - Child And Youth Care
Sheridan College
GED -
Medix College