Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amihan A. Autentico

Winnipeg

Summary

- Detail-oriented with good analytical, organizational and communication skills.

- Excellent customer service, accounting, and administrative skills.

- Applications/Software: SAP, Salesforce, Microsoft Office, Slack, Great Plains, Avaya, Webex and Finesse.

Overview

17
17
years of professional experience

Work History

Senior Banking Advisor (Async Swing Advisor)

Royal Bank of Canada
10.2022 - Current

- Provides an exceptional client experience and team results by efficiently responding to client’s everyday banking needs.

Courier Care Specialist

SkipTheDishes
02.2020 - 08.2024

- Assisting Couriers with their Live Orders, answering and responding to chats, emails and other inquiries related to their current live orders and resolve any issues related to their eligibility/work requirements.

Customer Relations Specialist

Canada Life
09.2021 - 10.2022

- Communicate in a professional and courteous manner with a diverse group of users through calls and emails.

Customer Service Representative/Contact Tracer/Investigator

24-7InTouch (Manitoba Government Account)
01.2021 - 09.2021

Identify people who have been exposed to a communicable disease (Covid), so those they , been in close contact with can be notified and provide information to prevent further spread.

Customer Service Representative (part-time)

Skybridge Americas
12.2017 - 01.2021

- Supports clients by providing helpful information, answering questions and responding to complaints with their various orders.

Clerk/Cashier- Community Services

City of Winnipeg - St. James Cluster
10.2019 - 09.2020

- Assisting patrons/clients to enjoy a positive and fun experience when visiting one of community pools and gyms in the city.

Customer Experience Associate

Walmart Regent Branch
11.2017 - 12.2019

-Ensuring proper organization of the store and responding to customer complaints and inquiries.

Accounts Payable Clerk

Winnipeg Regional Health Authority
10.2017 - 11.2017

- Responsible for the timely and accurate payments to suppliers for goods and services acquired for the Shared Health operations and for providing information about payables and payments for reporting purposes.

Accounts Payable Administrator

Great-West Life Assurance Company
04.2017 - 09.2017

- Provides administrative and clerical support for a company's financial needs. (Corporate Accounts)

Accounts Payable Clerk

Ace Canada (formerly TruServ)
01.2017 - 03.2017

Accounts Payable Associate

The Boyd Group, Inc.
09.2016 - 10.2016
  • - data entry of invoices
  • - reconcile vendors Statement of Account or Invoice
  • - prepare vouchers
  • - mail check payments
  • - uses Great Plains Software

Accounts Payable-In charge

Geo-Transport & Construction, Inc.
06.2008 - 07.2016

- Responsible for the financial, administrative and clerical support of a company to suppliers and other creditors.

Education

Accounting And Payroll - Diploma Program -

Robertson’s College
Winnipeg, Manitoba
12.2017

Bachelor of Science - Accountancy

University of San Carlos
Cebu City, Philippines
03.1994

Skills

    - Credit Cards trained

    - Digitally upskilled

    - Async swing advisor

    - Accounting Software - SAP, Great Plains, Finesse and Quickbooks

Languages

English
Full Professional

Timeline

Senior Banking Advisor (Async Swing Advisor)

Royal Bank of Canada
10.2022 - Current

Customer Relations Specialist

Canada Life
09.2021 - 10.2022

Customer Service Representative/Contact Tracer/Investigator

24-7InTouch (Manitoba Government Account)
01.2021 - 09.2021

Courier Care Specialist

SkipTheDishes
02.2020 - 08.2024

Clerk/Cashier- Community Services

City of Winnipeg - St. James Cluster
10.2019 - 09.2020

Customer Service Representative (part-time)

Skybridge Americas
12.2017 - 01.2021

Customer Experience Associate

Walmart Regent Branch
11.2017 - 12.2019

Accounts Payable Clerk

Winnipeg Regional Health Authority
10.2017 - 11.2017

Accounts Payable Administrator

Great-West Life Assurance Company
04.2017 - 09.2017

Accounts Payable Clerk

Ace Canada (formerly TruServ)
01.2017 - 03.2017

Accounts Payable Associate

The Boyd Group, Inc.
09.2016 - 10.2016

Accounts Payable-In charge

Geo-Transport & Construction, Inc.
06.2008 - 07.2016

Accounting And Payroll - Diploma Program -

Robertson’s College

Bachelor of Science - Accountancy

University of San Carlos
Amihan A. Autentico