Summary
Overview
Work History
Education
Skills
Certification
Reference
Timeline
Generic

Amie Parasram Santokhi-Parag

Toronto,Ontario

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Ecommerce Agent Supervisor - Internet Sales

Leons Furniture Head Office
03.2019 - Current
  • Supervise chat interactions, providing guidance on challenging customer service issues
  • Analyze chat center data and prepare reports for upper management
  • Evaluate staff effectiveness and performance annually or as needed
  • Develop objectives for the call center's day-to-day activities
  • Conduct effective resource planning to maximize productivity
  • Provide leadership in strategic and operational planning
  • Embrace new technology and meet company goals for customer support
  • Conduct thorough investigations into potential fraudulent activities, documenting findings and communicating actionable recommendations to relevant stakeholders
  • Develop and execute strategies for identifying and analyzing suspicious orders
  • Collaborate with other departments, such as sales and customer service, to gather feedback on product performance and customer needs.

Customer Service/Front Office Associate

Leons Furniture
06.2016 - 03.2019
  • Provide exceptional customer service at the front office
  • Handle customer inquiries and concerns with professionalism
  • Assist in managing front office operations, including opening and closing procedures
  • Fill out morning reports and handle financing with Desjardins approvals
  • Train new associates and manage financial deposits
  • Monitor and manage inventory levels for both finished products and individual parts
  • Implement an inventory management system to streamline tracking and reordering processes
  • Analyze historical sales data and trends to forecast future demand for specific parts or products
  • Place orders for parts, verify order accuracy, and ensure timely delivery
  • Inspect incoming parts for quality and accuracy
  • Act as a point of contact for suppliers
  • Apart of the health and safety committee.

Server

Caribbean Cuisine Delight
08.2015 - 06.2016
  • Assist owner with administration of accounts payables, account receivables, and daily bank deposits
  • Track inventory weekly
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Ensure all restaurant equipment is functioning and arrange for repairs when needed
  • Oversee restaurant operations and maintain a high standard of customer service.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Order Picker

JD Smith Father and Son Company
02.2014 - 02.2015
  • Distribute coffee across Canada
  • Pick customer orders efficiently
  • Ensure all products are in good condition before shipping
  • Assist administrator with quick and efficient picking of Cosco orders
  • Verify accuracy of bills and labels before shipping
  • Multi-task by assisting on the shipping line
  • Place items on skids for shipping after verification.

General Manager

Opa Souvlaki of Greece
01.2010 - 02.2013
  • Established and operated at Opa Souvlaki, a business specializing in Greek cuisine
  • Managed day-to-day operations, including inventory control, staffing, and customer relations
  • Implemented effective marketing strategies to promote the business within the local community
  • Ensured compliance with health and safety regulations and maintained high-quality standards
  • Developed and maintained positive relationships with suppliers and vendors
  • Handled financial aspects such as budgeting, invoicing, and financial reporting
  • Demonstrated strong leadership and organizational skills to drive business success.

Manager

Tropical Joes
04.2006 - 01.2010
  • Provide excellent customer service
  • Schedule staff shifts
  • Manage restaurant operations and ensure excellent customer service
  • Maintain inventory levels and order supplies as needed
  • Supervise daily opening/closing of the restaurant
  • Developed and maintained positive relationships with suppliers and vendors
  • Handled financial aspects such as budgeting, invoicing, and financial reporting.

Education

Everest College
Toronto, ON
03.2009

Yorkdale Secondary School And Adult Learning Center
Toronto, ON
04.2008

Skills

  • Demonstrated communication skills
  • Ability to work independently and collaboratively within a team
  • Excellent organizational skills, adept at multitasking, prioritization, and adapting positively to a fast-paced and analytical environment
  • Effective under pressure with a high-volume workload
  • Detail-oriented
  • 17 years of dedicated customer service experience
  • Strong leadership skills and excellent interpersonal abilities
  • Willingness to learn and take on new tasks

Certification

  • Certified Cake Decorating, Wilton Cake Decoration - October 2013 - February 2013
  • Certified First Aid and CPR (Basic Rescuer Level C), Emergency Medical Services- November 2008

Reference

Reference available upon request

Timeline

Ecommerce Agent Supervisor - Internet Sales

Leons Furniture Head Office
03.2019 - Current

Customer Service/Front Office Associate

Leons Furniture
06.2016 - 03.2019

Server

Caribbean Cuisine Delight
08.2015 - 06.2016

Order Picker

JD Smith Father and Son Company
02.2014 - 02.2015

General Manager

Opa Souvlaki of Greece
01.2010 - 02.2013

Manager

Tropical Joes
04.2006 - 01.2010

Everest College

Yorkdale Secondary School And Adult Learning Center

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Amie Parasram Santokhi-Parag