Amie McCormick
Granada Hills,CA
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
32
32
years of professional experience
Work History
Outbound Administrative Assistant
National Veterinary Association
07.2019 - Current
- Managed daily attendance operations, including responding to attendance inquiries, tracking attendance metrics, and maintaining accurate records in the Attendance Tracker. Reviewed, corrected, and approved employee timecards; identified and resolved missing punches, short lunches, and compliance issues prior to the 5th hour. Partnered with supervisors to approve payroll, time deductions, and ensure timely and accurate pay processing. Tracked employee occurrences and proactively notified leadership when corrective action was required. Maintained part-time LWOP and FMLA tracking; conducted monthly check-ins with employees on FMLA to ensure compliance and support. Prepared, updated, and distributed operational reports, including Contingency Reports, Agent State Detail Weekly Reports, VM Duration Monitoring, Contact Disposition Summary, and QC CXone Audits. Updated attendance metrics and analytics for inclusion in monthly leadership dashboards. Managed bonuses and incentives in Dayforce, including monthly bonuses and Leadership Award payouts. Coordinated and tracked overtime and extra hours, communicating opportunities and approvals to the team. Supported employee engagement initiatives, including birthday kudos boards, raffles, holiday pay reminders, recognition awards, and sympathy outreach. Procured team resources by ordering Amazon gift cards and coordinating IT equipment requests for CSRs, Leads, Supervisors, and Managers. Provided real-time operational support by assisting Leads with CXone agent management as needed. Maintained accurate attendance tracking, including Discussion Logs with leadership communications. Administered system updates in QuickBase for CSC Hospital Initiative Participation.
Client Services Representative
Client Services Representative
02.2016 - 07.2019
- Make outbound calls to different hospitals clients to confirm next day appointment and 14 day future appointment reminders, reschedule and cancel appointments, schedule appointments for clients, answered incoming calls, book appointments for all kinds of services, answer questions, answered Live Chat to make appointments and answer questions. Talk with different hospital managers regarding their hospitals. Update Hospital Information sheets as needed. Help onboard new hospitals that are requesting to have confirmation calls for next day appointment reminders and 14 day future appointment reminders. Help train new representatives in how to make the confirmation calls, and how to use Avimark. Cleaned up hospitals future appointments that had been scheduled one to three years in advance.
Admin Asst in Graduate Medical Education
Ronald Reagan UCLA Medical Center
01.2001 - 01.2016
- Handle incoming and out going mail, answer phones, maintain the meal card system, write check requests for bills to get paid, update insurance carriers of address changes for the interns and residents, fax information out, and receive faxes, answer insurance questions from the house staff, file, check to make sure that medical licenses are current, do recharges to charge other departments for services, use Bruin Buy to handle reimbursements for relocation for new house staff, handle Express travel to reimburse supervisor for travel to conferences, make deposits with Hospital Cashiering, make and receive 400 incoming packets for new interns and residents, order food for meetings, set up rooms for meetings and orientation, assist Security with making badges for the incoming house staff.
Visitor Services Assistant
The Getty Center
01.1996 - 01.2001
- Make reservations for visitor parking, and the restaurant, answer questions on the phone and at the information desk, take reservations for special events, handle money at the front gate kiosk and at the audio guide, balance the drawers at beginning and end of the shift, re-stock brochures through out the museum, give out wheelchairs and strollers to people who request them, mail out information when requested by visitors.
Assistant Manager
Vans Shoes
01.1995 - 01.1996
- Open and close the store, balance the register, go to the bank to make deposits and get change, help customers, put stock away, do weekly inventory of shoes, create wall and window displays, transfer merchandise to requesting stores, help to due yearly inventory of entire store.
Part Time Sales Assistant
Gymboree
01.1994 - 01.1995
- Handle cash, help customers, re-stock merchandise, clean store, help put out new merchandise, help put up new displays, gift wrap, go with the manager or assistant manager to the bank as a witness to the deposit being made, help with inventory.
Education
Some College (No Degree) -
Moorpark Junior College
Moorpark, CAHigh School Diploma -
Westlake High School
Westlake Village, CA06-1991
Skills
- Customer service
- Data entry
- Computer skills
- Administrative support
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Clerical support
- Event coordination
Timeline
Outbound Administrative Assistant
National Veterinary Association
07.2019 - Current
Client Services Representative
Client Services Representative
02.2016 - 07.2019
Admin Asst in Graduate Medical Education
Ronald Reagan UCLA Medical Center
01.2001 - 01.2016
Visitor Services Assistant
The Getty Center
01.1996 - 01.2001
Assistant Manager
Vans Shoes
01.1995 - 01.1996
Part Time Sales Assistant
Gymboree
01.1994 - 01.1995
Some College (No Degree) -
Moorpark Junior College
High School Diploma -
Westlake High School