Amie LeGassey
PORTLAND,ME
Summary
Innovative and strategic director of digital transformation with a proven track record of driving organizational change and implementing cutting-edge IT solutions. Adept at managing complex projects, directing cross-functional teams, and ensuring seamless operations through comprehensive change management. Skilled in stakeholder management, cost benefit analysis, work prioritization and developing IT delivery roadmaps to propel businesses into the digital age.
Overview
7
7
years of professional experience
Work History
Director, Digital Transformation
Unum
11.2020 - Current
- Collaborated with business & IT senior leaders to identify primary areas of opportunity for IT & process improvement.
- Formed strategic partnerships with internal & external business partners to drive business development.
- Set strategic vision for overall future state client experience & gained senior leader buy in.
- Built * maintained 3+ year roadmap to illustrate iterative approach to achieving desired client experience.
- Decompose project objective, value & timeline into consumable content for varied audiences including front line staff & senior leaders.
- Proactively identified potential risks & implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Produce significant Opex reduction while improving CSAT, BSAT & ESAT.
- Developed high-performing team by providing mentorship, guidance, &opportunities for professional growth.
Director, Operational Effectiveness
Unum
07.2019 - 11.2020
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Drove ross-functional team to execute against roadmap via peer influence & leadership.
- Assisted in recruiting, hiring and training of team members.
Continuous Improvement Consultant
Unum
01.2017 - 07.2019
- Improved client satisfaction by effectively digitizing manual processes.
- Reduced OpEx by automating manual tasks.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Education
MBA - MBA
Southern New Hampshire University
Manchester, NH01.2020
Bachelor of Arts - Psychology
University of Southern Maine
Portland, ME05.2005
Skills
- Collaborative Problem Solving
- Product Development
- Stakeholder Engagement
- Change Management
- Strategic Planning
- Customer Journey Methodology
- Peer Leadership
Accomplishments
2019 Unum ASPIRE Award Recipient
Timeline
Director, Digital Transformation
Unum
11.2020 - Current
Director, Operational Effectiveness
Unum
07.2019 - 11.2020
Continuous Improvement Consultant
Unum
01.2017 - 07.2019
MBA - MBA
Southern New Hampshire University
Bachelor of Arts - Psychology
University of Southern Maine
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