Amie Bilewicz
Toronto,Canada
Summary
Experienced product manager with a proven track record of leading end-to-end product development, from ideation to launch, in the technology sector. Adept at stakeholder management, team leadership, and leveraging customer feedback to enhance product offerings. Committed to fostering continuous improvement and driving product success in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of Product
The Value Builder System
Toronto, Canada
04.2022 - Current
- Drove product development from ideation to launch, enhancing customer satisfaction, and market reach.
- Fostered collaboration across teams to streamline product initiatives, increasing efficiency by 40%.
- Leveraged analytics to guide product iterations, improving user engagement and satisfaction.
Sr. Product Owner
The Value Builder System
Toronto, Canada
07.2021 - 04.2022
- Oversaw the development and release of new product features, ensuring alignment with company goals and user needs
- Led product vision and strategy, translating stakeholder input into actionable tasks and requirements for the product development team
- Worked closely with UX/UI designers to create user-centric solutions, ensuring optimal user experience in the final product
- Coordinated with technical teams to ensure timely delivery of features and ensured that quality assurance processes were followed
- Engaged in market research and competitive analysis to inform product direction and improvements
- Managed product backlog, prioritized features, and maintained detailed roadmaps to ensure effective execution of the product strategy
Product Experience Manager
The Value Builder System
Toronto, Canada
02.2020 - 07.2021
- Led the optimization of product experiences, improving customer interactions and ensuring product value was consistently delivered
- Collaborated with cross-functional teams to implement product improvements based on user feedback and data analysis
- Developed and executed customer satisfaction strategies, including surveys and feedback loops, to drive product enhancements
- Supported customer support teams by providing product training and documentation, ensuring they were equipped to assist customers effectively
- Managed communication channels for customer inquiries, ensuring a high level of service and prompt resolution of issues
- Analyzed customer feedback to identify trends, pain points, and opportunities for product development
Customer Support Specialist
The Value Builder System
Toronto, Canada
05.2017 - 07.2021
- Provided high-level support to customers, addressing product-related inquiries and troubleshooting issues to ensure customer satisfaction
- Worked closely with the product and development teams to relay customer feedback and issues, aiding in product enhancements
- Developed product knowledge documentation and FAQs, ensuring that customers had access to self-service resources
- Assisted in onboarding new clients, ensuring a smooth and successful transition to using the product
- Collaborated with customer success teams to resolve technical issues, escalating critical matters as needed to the appropriate team
- Maintained high levels of customer satisfaction by ensuring timely, accurate, and effective solutions to all inquiries
Administration/Executive Coordinator
Main Fitness/The Therapy Studio
Toronto, Canada
01.2015 - 09.2016
- Perform specialized administrative tasks, including research, project management, and preparation
- Coordinate special events, workshops, and scheduling, adjusting online room bookings
- Manage inquiries about operational policies, and assist the public and members
- Oversee petty cash, purchasing records, invoices, and documents for management
- Supervised and trained reception staff, ensuring attention to detail and adherence to company procedures
- Provide facility tours, class schedules, and payment information to visitors and members
Education
Bachelor of Education - Primary-Junior Divisions
University of Ontario Institute of Technology
Oshawa, Ontario06.2013
Bachelor of Arts - Media, Information and Technoculture, Sociology
University of Western Ontario
London, Ontario06.2011
Skills
- Microsoft 365 Suite
- Google Suite
- Jira Project Management
- Asana
- Figma
- Agile Methodologies
- Stakeholder Management
- Product Roadmapping
- User Experience Design
- Cloud Platform Management (AWS, Azure)
Volunteer Experience
- Admissions Interview Weekend Volunteer, University of Ontario Institute of Technology, 02/01/13
- Student Volunteer, After School Tutoring Program, University of Western Ontario, 2009–2011
- Manager, UWO Dance Force, City of London, 2008–2011
Skills
Advanced knowledge of Microsoft Office or Google Workspace., Familiarity with tools like Slack, Microsoft Teams, and Zoom., Expertise with tools like Notion, Evernote, or OneNote., Proficiency with tools like Productboard and Jira., Experience with tools like Trello, Asana, Monday.com, or Jira., Understanding agile methodologies., Experience in tools like Figma or Adobe XD., Familiarity with tools like Hotjar, Maze, and Optimal Workshop., Understanding of HTML, CSS, and JavaScript., Knowledge of REST APIs and tools like Postman., Basic familiarity with Git/GitHub or GitLab., Basic understanding of platforms like AWS, Azure, or Google Cloud., Experience with CRM tools like Salesforce, HubSpot, or Zoho CRM., Familiarity with tools like Google Analytics and HubSpot., Proficiency with Zapier or Microsoft Power Automate., Ability to diagnose and troubleshoot technical issues., Documentation skills for writing clear user stories.
Professional Development
- MBTI Workshop, University of Ontario Institute of Technology, 11/01/12
- Building Futures Workshop, University of Ontario Institute of Technology, 02/01/13
- Safe Schools, University of Ontario Institute of Technology, 03/01/13
- Certified Product Manager/Level IV, Pragmatic Institute, 11/01/21
Certification
- Product Manager/Level IV – Pragmatic Institute — November 2021
- Salesforce Admin Certification — September 2018
Timeline
Director of Product
The Value Builder System
04.2022 - Current
Sr. Product Owner
The Value Builder System
07.2021 - 04.2022
Product Experience Manager
The Value Builder System
02.2020 - 07.2021
Customer Support Specialist
The Value Builder System
05.2017 - 07.2021
Administration/Executive Coordinator
Main Fitness/The Therapy Studio
01.2015 - 09.2016
Bachelor of Education - Primary-Junior Divisions
University of Ontario Institute of Technology
Bachelor of Arts - Media, Information and Technoculture, Sociology
University of Western Ontario
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